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A Terrible Thunder
A true crime story.
Under the Influence
None
The Great Rescue
Published in commemoration of the centennial of America’s entry into World War I, the story of the USS Leviathan, the legendary liner turned warship that ferried U.S. soldiers to Europe—a unique war history that offers a fresh, compelling look at this epic time. When war broke out in Europe in August 1914, the new German luxury ocean liner SS Vaterland was interned in New York Harbor, where it remained docked for nearly three years—until the United States officially entered the fight to turn the tide of the war. Seized by authorities for the U.S. Navy once war was declared in April 2017, the liner was renamed the USS Leviathan by President Woodrow Wilson, and converted into an armed tr...
Delivering Satisfaction and Service Quality
Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.
Assessing Service Quality
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a c...
Getting Started with Evaluation
Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure Examines qualitative versus quantitative measures Shows how to decide which metrics are relevant to one’s own ins...
The Rift
"The Rift would be a very good beach book, if you could put it down long enough to get into the water." —— The San Diego Union Tribune FRACTURE LINES PERMEATE THE CENTRAL UNITED STATES. Some comprise the New Madrid fault, the most dangerous earthquake zone in the world. Other fracture lines are social—— economic, religious, racial, and ethnic. What happens when they all crack at once? Caught in the disaster as cities burn and bridges tumble, young Jason Adams finds himself adrift on the Mississippi with African-American engineer Nick Ruford. A modern-day Huck and Jim, they spin helplessly down the river and into the widening faults in American society, encountering violence and hope,...
Earthly Remains
Set against a background of Israel's war for independence, Earthy Remains is a fascinating and fast-moving novel about an exotic and highly dangerous archaeological discovery.
Mistakes in Academic Library Management
Mistakes in Academic Library Management: Grievous Errors and How to Avoid Them addresses the most common library management issues, examining mistakes that anyone in a library management position could make, coupled with suggestions for how the issue could be better handled or avoided. The result is the recognition and formation of tools to aid developing managers in identifying potential pitfalls. Jack E. Fritts Jr. addresses a range of management issues, including campus politics, communication, information technology, staff, and planning. There is also a chapter that addresses library management from the perspective of a chief academic officer. All those in library management positions, or who aspire to library management positions, will profit from the discussions of common but potentially severe mistakes in library management presented in this book.
Financial Management in Academic Libraries
"Financial Management in Academic Libraries explores the connection between financial management and accountability, effectiveness, efficiency, and sustainability, and demonstrates how to capture them in a realistic, data-supported budget. Among the different units of an academic institution, the library has an advantage in that its managers can link these concepts to the library's infrastructure, its staffing, collections, services, and technology. Focusing on these components can enable everyone in the library to work to achieve organizational sustainability over time and advocate for their place in the institution"--Provided by Amazon.com.
