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This book contains selected papers from the KES-IDT-2021 conference, being held as a virtual conference in June 14–16, 2021. The KES-IDT is an interdisciplinary conference with opportunities for the presentation of new research results and discussion about them under the common title "Intelligent Decision Technologies". The conference has been creating for years a platform for knowledge transfer and the generation of new ideas in the field of intelligent decision making. The range of topics discussed during the conference covered methods of classification, prediction, data analysis, big data, decision support, knowledge engineering, modeling, social networks and many more in areas such as ...
The book presents a collection of peer-reviewed articles from the 11th KES International Conference on Intelligent Decision Technologies (KES-IDT-19), held Malta on 17–19 June 2019. The conference provided opportunities for the presentation of new research results and discussion about them. It was also an opportunity to generation of new ideas in the field of intelligent decision making. The range of topics explored is wide, and covers methods of classification, prediction, data analysis, decision support, modelling and many more in such areas as finance, cybersecurity, economy, health, management and transportation. The topics cover also problems of data science, signal processing and knowledge engineering.
This book contains the refereed proceedings of the 18th International Conference on Business Information Systems, BIS 2015, held in Poznań, Poland, in June 2015. The BIS conference series follows trends in academic and business research; thus, the theme of the BIS 2015 conference was “Making Big Data Smarter.” Big data is now a fairly mature concept, recognized and widely used by professionals in both research and industry. Together, they work on developing more adequate and efficient tools for data processing and analyzing, thus turning "big data" into "smart data." The 26 revised full papers were carefully reviewed and selected from 70 submissions. In addition, two invited papers are included in this book. They are grouped into sections on big and smart data, semantic technologies, content retrieval and filtering, business process management and mining, collaboration, enterprise architecture and business−IT alignment, specific BIS applications, and open data for BIS.
Chapter 5: Customers, Products, Services . . . . . . . . . . . . . 129 Close Customer Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Customer Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Dependence on the Customer and Risk Aspects . . . . . . . . . . . . . . . . . 135 Achieving Closeness to Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Product and Service Spectrum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Chapter 6: Innovation . . . . . . . . . . . . . . . . . . ....