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The Nature of Executive Work
Emilio Matthaei presents igniting insights from studying senior executives of global organizations. In so doing, he gives a powerful view to what executives really do, how long they work, where they work, what media they use, and with whom they interact.
Marketing Strategy
Marketing Strategy: The Thinking Involved.
Information, Organization and Management
This book offers a comprehensive treatment of the economic and technical foundations for new organizational forms, relations and processes. It provides a wide range of underlying concepts and frameworks that help the reader understand the major forces driving organizational and marketplace change, rather than presenting these changes as simple outcomes of technological or management fads. Contains case studies are included.
The Customer Centric Enterprise
Companies are being forced to react to the growing individualization of demand. At the same time, cost management remains of paramount importance due to the competitive pressure in global markets. Thus, making enterprises more customer centric efficiently is a top management priority in most industries. Mass customization and personalization are key strategies to meet this challenge. Companies like Procter&Gamble, Lego, Nike, Adidas, Land's End, BMW, or Levi Strauss, among others, have started large-scale mass customization programs. This book provides insight into the different aspects of building a customer centric enterprise. Following an interdisciplinary approach, leading scientists and practitioners share their findings, concepts, and strategies from the perspective of design, production engineering, logistics, technology and innovation management, customer behavior, as well as marketing.
Responsible Leadership Systems
Based on literature in corporate responsibility and formal leadership systems Erik G. Hansen develops a conceptual “Responsible Leadership Systems Framework” structuring leadership instruments and tools into seven interconnected key areas. The framework is applied in qualitative multi-case studies in seven of the largest German stock corporations.
Managing Robotics in Retail
This book answers the question of how to manage service robots in brick-and-mortar dominated retail service systems to allow for key stakeholders’ adoption and to foster value co-creation. It starts by demonstrating the scientific relevance of the topic as well as deriving a set of promising research questions. After introducing service-dominant logic as a theoretical research lens and elucidating service systems along with their underlying concept of value co-creation as relevant key concepts, five studies are presented. The author ́s findings show that understanding and differentiating between consensus, shared and idiosyncratic drivers of and barriers to the adoption of service robots in retail service systems by all key stakeholders, i.e. customers, frontstage employees, and retail managers, is crucial to be able to fully cope with the complexity inherent in the adoption of service robots in service organizations. Moreover, the designed and evaluated artifact fosters a paradigm shift from a one-time technology introduction to a continuous technology management approach including iterations of experimenting, piloting, and implementing.
Information and Management Systems for Product Customization
In today's competitive environment, manufacturing and service companies are intensifying their customization processes. Customization means companies must meet the challenge of providing individualized products and services, without introducing high costs. Therefore, companies must address both customization and cost factors to gain a competitive advantage. While product customization is the manufacturing of products according to individual customer needs, it does not involve any focus on the cost perspective. Information and Management Systems for Product Customization will concentrate on both product customization and costs' efficiency, which is termed as mass customization. Moreover, mass customization with its multi-dimensions is the new business paradigm challenging today's manufacturing companies.
Patterns in the History of Polycentric Governance in European Cities
The autonomy granted to local communities (such as towns, municipalities, and city-states) by larger, central powers (such as empires, kings, lords, and central states) is a recurrent feature of European history over time, from Antiquity to the contemporary period. This volume explores the political, social, and cultural aspects of this feature in a diachronic and comparative perspective, from the Roman Empire to today's city partnerships. To this end, it uses the concept of polycentric governance. Originally developed by political economist Vincent Ostrom in the 1960s and then expanded by the 2009 winner of the Nobel Prize in Economics, political scientist Elinor Ostrom, this concept charac...
The Practical Real-Time Enterprise
The basic idea of the real-time enterprise is to become quicker. A business which wants to become a real-time enterprise has to acquire three main abilities: - Internal and external data is integrated quickly and in real time in a well-organized company data pool, - Analyses of information in the company data pool can be obtained in real time, across function boundaries and at the touch of a button, - The number of working steps performed in batch mode is shifting dramatically in favor of immediate completion in real time. The issue of communications - or real-time communications - plays a special role here. Studies have shown that processing times sometimes double when necessary communication events are handled in batch mode in the business process and not in real time. In other words, when an activity cannot be completed and lies around for days because an urgently needed partner cannot be contacted. The necessity of acquiring these three abilities has implications for the process-related, technical and organizational aspects of a business that are dealt with in detail in this book.
ECSCW 2001
Schmidt and Bannon (1992) introduced the concept of common information space by contrasting it with technical conceptions of shared information: Cooperative work is not facilitated simply by the provisioning of a shared database, but rather requires the active construction by the participants of a common information space where the meanings of the shared objects are debated and resolved, at least locally and temporarily. (Schmidt and Bannon, p. 22) A CIS, then, encompasses not only the information but also the practices by which actors establish its meaning for their collective work. These negotiated understandings of the information are as important as the availability of the information it...
