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Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept. This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.
In this theological work, readers are seated in a metaphorical balcony as a counter melody is composed within America’s operatic tradition. By using imaginary opera glasses, readers are invited to critically view American society and history. The most popular folk songs of white Southerners, Western settlers, and Northern elites were composed from chords of colonialism, white supremacy, patriarchy, hegemony, and xenophobia—forms of anthropological poverty. These songs were, and remain, the most discordant melodies heard by indigenous and enslaved persons in America. Indicting the “church” for its complicity in these oppressions, this work offers the reader a historical glimpse at the...
She's a disturbed, quiet girl, but Mina wants to do some good out there. It's just that the world gets in the way. This is Australia in the 1980s, a haven for goths and loners, where a coming-of-age story can only veer into a murder mystery.
Written specifically for bedtime, this story is full of magic, sparkle and rainbows... and one naughty little unicorn! Weaving a journey from lively beginning to gentle end, the 10 minute countdown to bed is at the heart of this enchanting story. But will Twinkle get to bed on time? This beautifully illustrated picture book is the perfect length for sending little ones off to sleep.
A family divided by hate . . . A house with a sinister past . . . A game started and left unfinished . . . Roley, Catriona, Katherine and John have unlocked the door of abandoned house. They have discovered the secret room, read the mildewed books and freed the eyeless dolls from a locked box. But they have no idea what they have awakened . . .
A RICHARD AND JUDY BOOK CLUB PICK 'Such an addictive and likeable book...One of this year's best memoirs' The Telegraph 'Rough Magic is transporting, beguiling and terrifically entertaining' Daily Mail The Mongol Derby is the world's toughest horse race. A feat of endurance across the vast Mongolian plains once traversed by the people of Genghis Khan, competitors ride 25 horses across a distance of 1000km. Many riders don't make it to the finish line. In 2013, Lara Prior-Palmer - nineteen, underprepared but seeking the great unknown - decided to enter the race. Driven by her own restlessness, stubbornness, and a lifelong love of horses, she raced for seven days through extreme heat and terri...
This book constitutes the refereed proceedings of the First International Conference on Human.Society§Internet, held in Seoul, Korea, in July 2001. The 32 revised full papers presented together with 4 invited papers were carefully reviewed and selected from a total of 85 submissions. The papers are organized in topical sections on digital economy, electronic commerce, digital divide, Internet status and new applications, virtual enterprises, cyber education, digital governance, medical computing, mobile computing, and human computing.
Caldecott Medal-winning author/illustrator William Steig's classic children's book, Farmer Palmer's Wagon Ride is "a joyous slapstick farce with a breezy text that rushes headlong...from one hilarious misadventure to another" (The Horn Book). An ALA Notable Children's Book Farmer Palmer, a pig, and his hired hand Ebenezer, a donkey, have a fine morning selling their leeks, turnips, and lettuce at the market. By noon they're on their way home with a new straw hat for Ebenezer and gifts for the whole Palmer family. But before long, harum-scarum gusts of wind sweep through, setting off a "comically hapless journey" (Booklist, starred review).
‘The world is in desperate need of this book’ - Greta Thunberg 'It's Not Just You is a galvanising breath of fresh air' - Mikaela Loach 'Tori Tsui is changing the conversation around mental health and the climate crisis' - Vogue ‘A must-read for anyone who would love to understand the intersections of mental health and the climate crisis’ - Vanessa Nakate ------------------------ It’s not just you. The climate crisis is making us all unwell. But not just you. The climate crisis is affecting certain communities disproportionately. And it’s not just the climate crisis… The term ‘eco-anxiety’ has been popularised as a way to talk about the negative impact of the climate emerge...
Crime and Justice: a Guide to Criminology has been for many years a leading Australian textbook for undergraduate and postgraduate students approaching this subject for the first time. The contributors are well known research active academics in Australia who contribute to the criminological debate at national and international level. Fully revised and updated, this 5th edition offers a comprehensive guide in criminal justice and criminology that is well suited to a dual-semester approach. It covers a wide range of topics including: different forms of crimes .. from street crime to state crime and international crimes; who commits crimes and who are the victims of crimes; and how society responds to crime. This book offers a balance between critical and administrative criminological traditions to add to the discourse of crime and justice in the twenty-first century.