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Satisfaction: A Behavioral Perspective on the Consumer
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Hip Hop, Inc.
At the heart of hip-hop—the most vigorous, electric development in the music world since the advent of punk rock—are its brilliant entrepreneurs. Some have demonstrated business instinct and marketing savvy that would make many Fortune 500 CEOs envious. Hip-hop and the moguls behind it are a force to be reckoned with. These larger-than-life figures, the elite of hip-hop, have prospered through a combination of old-fashioned business savvy, shrewd marketing, and constant commercial reinvention. Over the past decade, their collective net worth has grown upwards of 1 billion. Hip Hop, Inc. reveals the secrets of success that can be applied to virtually any other business. It illustrates these secrets by telling the never-before-told stories of the most successful of the rap elite and, through extensive interviews, lets the advice flow from the millionaires themselves.
Service Quality
The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing.
The History of the Countryside
From its earliest origins to the present day, this award-winning, beautifully written book describes the endlessly changing character of Britain's countryside. 'A classic' Richard Mabey Exploring the natural and man-made features of the land - fields, highways, hedgerows, fens, marshes, rivers, heaths, coasts, woods and wood pastures - he shows conclusively and unforgettably how they have developed over the centuries. In doing so, he covers a wealth of related subjects to provide a fascinating account of the sometimes subtle and sometimes radical ways in which people, fauna, flora, climate, soils and other physical conditions have played their part in the shaping of the countryside. 'One thing is certain: no one would be wise to write further on our natural history, or to make films about it, without thinking very hard about what is contained in these authoritative pages' COUNTRY LIFE
Understanding Hypermedia
Hypermedia is computer software that combines video, graphics, music and text and can be viewed on an ordinary television set. This book attempts to demystify this complex subject, providing a technical directory, a glossary of terms, and an explanation of the types of hardware available.
Blooming Bare
Inked within the pages of Blooming Bare, Morgan Richard Olivier uses poetry and prose to embody the steppingstones of inner work and acceptance while uncovering purpose and the power of perspective. These writings are the revelations, reflections, and raw conversations with one's self that are commonly felt yet rarely discussed along the journey of self-love, healing, and growth. By identifying our brokenness, assessing ourselves fully, and redirecting in an effort to align ourselves with peace and progress - we can embrace our truths, lessons, and journey. It is only after we remove the burdens and discover the depths of our authenticity that we can bloom boldly and unapologetically into the people that we were created to become.
Inspirational Leadership
Henry V is Shakespeare's greatest leader inspired and inspiring, visionary yet pragmatic, powerful yet responsible. As a study of an inspirational leader he remains unparalleled. As a new king, Henry unites a group of disparate people around a common goal, learns to face his own self-doubts, and inspires his followers to a near-miraculous victory against all odds. It s an allegory for the trials and tribulations that beset the modern business leader. In this fascinating book, acclaimed stage director and creative consultant Richard Olivier draws on his intimate knowledge of the play, and its absorbing central character, to unmask the secrets of inspirational leadership and reveal the timeless lessons it hold for managers and leaders today. With unique practical understanding gained from working with real-life managers and leaders on this seminal text, Olivier successfully combines ancient wisdom with modern experience. Following the journey of the play, he tracks the development of Henry as a leader, offering timeless insights into the psychology, skills and techniques of effective, inspirational leadership.
Hellraisers
Richard Burton, Richard Harris, Peter O'Toole, and Oliver Reed: On screen they were stars, off screen they were legends. This is the story of drunken binges of near biblical proportions, parties and orgies, broken marriages, riots, and wanton sexual conquests--indeed, acts so outrageous that if ordinary mortals had perpetrated them they would have ended up in jail. They got away with the kind of behavior that today's film stars could scarcely dream of, because of their mercurial acting talent and because the press and public loved them. They were truly the last of a breed. This is a celebratory catalogue of their miscreant deeds, a greatest-hits package of their most breathtakingly outrageous behavior, told with humor and affection. You can't help but enjoy it--after all, they certainly did.--From publisher description.
If We Were Villains
“Much like Donna Tartt’s The Secret History, M. L. Rio’s sparkling debut is a richly layered story of love, friendship, and obsession...will keep you riveted through its final, electrifying moments.” —Cynthia D’Aprix Sweeney, New York Times bestselling author of The Nest "Nerdily (and winningly) in love with Shakespeare...Readable, smart.” —New York Times Book Review On the day Oliver Marks is released from jail, the man who put him there is waiting at the door. Detective Colborne wants to know the truth, and after ten years, Oliver is finally ready to tell it. A decade ago: Oliver is one of seven young Shakespearean actors at Dellecher Classical Conservatory, a place of keen...
