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Who will benefit from this customer service book Invisible Profits: The Power of Exceptional Customer Service. Everyone who has any interaction with potential customers and clients and existing customers and clients will benefit from this valuable customer service book. In this complete guide to exceptional customer service you will learn: (a) How to know exactly what your customer expects - and how to give it to them every time. (b) How exceptional customer service generates exceptional profits- and how to train this concept to your customer service team (c) How to create a positive work environment that benefits customers and employees and generates profits (d) How to manage stressful situ...
This powerful guide for new employees provides proven strategies to succeed in the first 90 days in a new job. You will learn valuable tactics that can be applied by any new hire in any career path.
MOMENT is a unique photo book designed to help children become more aware and understanding of the world around us.
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This text is the second part of a seven-year ethnography of individual pupils from the ages of four to eleven in an English primary school. It presents a sociological analysis of children coping with the social worlds of home, playground and classroom over the seven years of a primary school career. The study provides holistic insights into the biographies of four children during their primary school years and the case studies give prominence to the voices and perspectives of parents, children and teachers interacting over time. The reader is invited to engage personally with these accounts and is guided, as the book progresses, to an overall analysis of the significance of social relationships and learning processes on the childrens's career trajectories.
“In today’s ego-techno-centred world, Robert Somerville’s . . . Barn Club approach is a way forward that utilizes local traditions, local materials, and local hands to create a built environment that is more harmonious with the natural world and of course more beautiful.”—Jack A. Sobon, architect, timber framer, and author of Hand Hewn “Somerville knows more about wooden barn construction than almost anyone alive.”—The Telegraph Natural history meets traditional hand craft in this celebration of the elm tree and community spirit. When renowned craftsman Robert Somerville moved to Hertfordshire in southern England, he discovered an unexpected landscape rich with wildlife and e...
Includes subject section, name section, and 1968-1970, technical reports.
A CEO and a bestselling author join forces to reveal a powerful, easily learned technique for managers that can add more top performers and up to 40 percent more capacity to an organization--all at no coast.
Vols. 1-64 include extracts from correspondence.