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Fast Food, Fast Talk
Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service...
Working in the Service Society
Essays and case studies on "the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover.
Class Acts
"Sherman's insightful ethnography sheds light on the interactional dimension of symbolic boundaries and class relations as they are lived by luxury hotel clients and the workers who serve them. We learn how both groups perform class through emotion work and deepen our understanding of the role played by "niceness" in constituting equality and reversing hierarchies. As such, Class Acts is a signal contribution to a growing literature on the place of the self concept in class boundaries. It will gain a significant place in a body of work that broadens our understanding of class by moving beyond structural determinants and taking into consideration the performative, emotional, cognitive, and ex...
Down to Earth Sociology: 14th Edition
Presents a selection of forty-six readings that provide, an introduction to the sociological perspective, look at how sociologists conduct research, examine the cultural underpinnings of social life, and discuss social groups and social structure, gender and sexuality, deviance, and social stratification, institutions, and change.
Globalization
First Published in 2001. Routledge is an imprint of Taylor & Francis, an informa company.
Healthy Work
This reference provides an overview of relevant literature to engineers, managers, accountants, occupational health and safety specialists, and industrial hygienists, so that they, and other professionals, can understand what has caused our workplaces to become primary sources of physical and mental illness.
The McDonaldization of Society
George Ritzer’s McDonaldization of Society, now celebrating its’ 20thanniversary, continues to stand as one of the pillars of modern day sociological thought. By linking theory to 21st century culture, this book resonates with students in a way that few other books do, opening their eyes to many current issues, especially in consumption and globalization. As in previous editions, the book has been updated and it offers new discussions of, among others, In-N-Out- Burger and Pret A Manger as possible antitheses of McDonaldization. The biggest change, however, is that the book has been radically streamlined to offer an even clearer articulation of the now-famous McDonaldization thesis.
Freedom Is an Endless Meeting
Freedom Is an Endless Meeting offers vivid portraits of American experiments in participatory democracy throughout the twentieth century. Drawing on meticulous research and more than one hundred interviews with activists, Francesca Polletta challenges the conventional wisdom that participatory democracy is worthy in purpose but unworkable in practice. Instead, she shows that social movements have often used bottom-up decision making as a powerful tool for political change. Polletta traces the history of democracy in early labor struggles and pre-World War II pacifism, in the civil rights, new left, and women's liberation movements of the sixties and seventies, and in today's faith-based orga...
The McDonaldization of Society 6
As one of the most noteworthy and popular sociology books of all time, The McDonaldization of Society 6 demonstrates the power of the sociological imagination to 21st century undergraduates in a way that few other books have. This engaging work of social criticism is praised for sparking debate in and out of the classroom and for allowing students to read in depth on a small number of fascinating topics, and it vividly demonstrates the relevance of Weber's discussion of rationalization (the basis of McDonaldization) to the everyday life of today's student. New and Retained Features: e Links a large number of social phenomena to McDonaldization, some which are directly impacted by the princip...
A Companion to Economic Geography
A Companion to Economic Geography presents students of human geography with an essential collection of original essays providing a key to understanding this important subdiscipline. The contributions are written by prominent international scholars offering a wide-ranging overview of the field. Places economic geography in the wider context of geography. Contributions from leading international scholars in the field. Presents a comprehensive, up-to-date and accessible overview of all the major themes in the field. Explores key debates, controversies and questions using a variety of historical and theoretical vantage points. Charts the important work that has been done in recent years and looks forward to new developments in the global economy.
