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This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users’ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. Chapters highlight ways to approach such technical challenges in service science and are based on submissions from the 2020 INFORMS International Conference on Service Science.
This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume highlight ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science.
This is an open access book. Management science aims to study the dynamic study of human use of limited resources in management activities to achieve organizational goals: complex and innovative social behavior and its laws. And engineering management refers to the management of important and complex new products, equipment and devices in the process of development, manufacturing and production, and also includes the study and management of technological innovation, technological transformation, transformation, transformation, layout and strategy of industrial engineering technology development. The development or breakthrough of management theory is accompanied by the development and progre...
This proceedings book contains selected papers from the Fourth International Workshop on Best-Worst Method (BWM2023), held in Delft, the Netherlands, from 8 to 9 June 2023. It presents recent advancements in theory and applications of the Best-Worst Method (BWM). It provides valuable insights on why and how to use BWM in a diverse set of applications including health, energy, supply chain management, and engineering. The book highlights the use of BWM in different settings including single decision-making vs group decision-making, full information vs incomplete and uncertain situations. Academics and practitioners who are involved in multi-criteria decision-making and decision analysis benefit from the papers published in this book.
This book gathers a selection of peer-reviewed papers presented at the International Conference on Operations Research (OR 2021), which was hosted online by the University of Bern from August 31 to September 3, 2021, and was jointly organized by the Operations Research Societies of Switzerland (SVOR/ASRO), Germany (GOR e.V.), and Austria (ÖGOR). The respective papers discuss classical mathematical optimization, statistics and simulation techniques. These are complemented by computer science methods, and by tools for processing data, designing and implementing information systems. The book also examines recent advances in information technology, which allow massive volumes of data to be processed and enable real-time predictive and prescriptive business analytics to drive decisions and actions. Lastly, it presents a selection of problems that are modeled and treated while taking into account uncertainty, risk management, behavioral issues, etc.
This book constitutes the refereed proceedings of the 9th International Conference on Service-Oriented Computing, ICSOC 2011, held in Paphos, Cyprus, in December 2011. The 54 revised papers presented were carefully reviewed and selected from 184 submissions. The papers are organized in topical sections on business process modeling, quality of service, formal methods, XaaS computing, service discovery, service security and trust, service runtime infrastructures and service applications.
The proceedings of the 2014 International Conference on Logistics, Informatics and Services Sciences (LISS’2014) gather 259 papers on the latest fundamental advances in the state of the art and practice of logistics, informatics, service operations and service science. The books is divided into four main sections focusing on different aspects: Service Management, Logistics Management, Information Management, and Engineering Management. It also covers ten special sessions: Advanced Management Decision Making Techniques and Application; Freight Transportation and Information Technology; Free Trade Zone (FTZ) and Supply Chain Management; Innovation in Service Science; Comprehensive Service; I...
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This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from two distinct but complementary research perspectives: service engineering and service computing. From a service engineering view, the book shows how to apply a systemic approach to tackle social problems from holistic and multi-disciplinary perspectives by focusing on service systems and developing a service design framework, including socio-technical aspects, the service reference model, data-driven ...