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Mastering the Business Environment
Provides an insight into the key external analyses organisations need to undertake. Using the acronym SPECTACLES, the book considers the Social, Political, Economic, Cultural, Technological, Aesthetic, Customer, Legal, Environmental and Sectoral factors that make up the set of external influences on the organisation. Using examples from real organisations, the book provides the reader with clear pointers as to the factors to be considered and their interrelationship. Each chapter includes information for carrying out the analyses, together with a summary and a set of questions.
Mastering Team Leadership
Team working is vital to organizational success. This up to the minute consideration of the roles played by teams and leaders is designed for students and professionals who require practical examples to bring the concepts of team leadership to life. With examples from across the globe and a careful blend of theory and practice, the book is intended to inform the debate about how teams should be employed in work situations. Website links and additional reading material to assist in the study of team leadership are included on an ancillary website.
Managing Talent
Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity.
Mastering Customer Relations
Using practical examples, Roger Cartwright introduces customer relations, customer service and customer care for students of business studies, management and associated fields. The examples are drawn from all sectors of social and economic activity.
The Army Lawyer
None
The Consequences of Molly’S Choice
Molly Wagner is a radiant blonde and a rumored former party girl. Her charismatic, joyful personality seems to reveal a shallow core, and she may have a couple of rather large skeletons in her closet. In spite of these skeletons, however, she has just been elected President of the United States. After a lengthy, personally painful campaign, Molly has come out victorious the leader of America, having disposed of her competition, chiefly the Republican governor of Ohio in a tense election. Not only did she choose a woman as her running mate, but she chose a Latino woman, Eva Parker. As Molly struggled to move forward after the death of her husband, she drew strength and comfort from her friend...
Notes and Queries
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Go Away To Murder
Inspector West embarks upon a rest cure, but finds no change as blackmail, kidnap, and multiple murder still dominate his life. There is also an adversary well known to him, but he dare not make an arrest .... for now! Full of action and danger, this is one of the best 'West' novels.
