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Promoting Good Governance
The concept of good governance is interlinked with institutionalised values such as democracy, observance of human rights, accountability, transparency and greater efficiency and effectiveness of the public sector. This publication focuses on key elements of good governance. It discusses the role of public management in promoting productivity and improving performance in the pursuit of efficiency, effectiveness, economic growth, sustainable development and social justice. The book looks at the public/private sector interface in the context of developing a meaningful and effective partnership in economic development.
Better Information Practices
This book shares best practice in the design of better record management systems, including developing a Retention Schedule. Also covered is a manual used by ministries and departments as an example, and guideline formulas for using a schedule and indexing.
Promoting Good Governance
This book aims to show that a strong and achieving public service is a necessary condition for a competitively successful nation. The concept of good governance is linked with institutionalised values such as democracy, observance of human rights and greater effectiveness of the public sector.
Rethinking Policy Analysis and Management
Rethinking Policy Analysis and Management looks at how the problems of policy analysis and management hinder efficiency and proper implementation; how these problems can be tackled in the light of recent advances in policy development and management science.
Redefining Management Roles
A study of the functional relationship between ministers and permanent secretaries. It highlights the problems they face in the management and reform of the public service and redefines their role and responsibilities. Includes case studies of Britain, Canada, and Trinidad and Tobago.
Strengthening MDIs
The book identifies ways in which practitioners and institutes can improve their performance in delivering public services.
E-Participation in Southern Europe and the Balkans
The rapid development and the growing penetration of information and communication technologies (ICT) provide tremendous opportunities for a wide and cost effective application of the ideas of participative democracy and public participation in government decision and policy making. ICT can drive dramatic transformations in the quantity and quality of communication and interaction of government organizations with citizens, revitalizing and strengthening the modern representative democracy which currently faces big problems of reduced citizens’ trust and involvement. This book deals with the application of these e-participation ideas in the special and ‘difficult’, and at the same time ...
Managing Public Services - Implementing Changes
The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing soc...
