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Managing Public Services - Implementing Changes
Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
Managing Public Services - Implementing Changes
The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing soc...
Long Range Planning
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Tilly Mint Tales
When Tilly's mum goes out to work, Mrs Hardcastle from up the street pops in to look after her. There are two special things about Mrs Hardcastle. The first thing is that she's always dropping off to sleep (she snores too, sometimes). The second special thing is that whenever she goes to sleep, something magic always seems to happen to Tilly Mint! Carnegie Medal winner Berlie Doherty's enchanting Tilly Mint tales are at last available in one complete collection with brand-new illustrations from Tony Ross.
This Man's Wee Boy
A uniquely-crafted memoir of the author's early childhood (1967–1972), the third oldest in a working-class Catholic family from the Brandywell in Derry. Written with the authentic voice of a child, this snapshot of his young life unfolds in a series of stories evoking the innocence of childhood, family dynamics and tensions, street friendships and characters, the onset of civil strife, and a family protecting itself from conflict, with CS gas coming in through the door and tracer bullets flying past the windows. The book centres on Tony's father, Patrick – a legend in his son's eyes and a man who struggles to raise a family through bitter years of economic inactivity. It beautifully and ...
The Mask of Ra
His great battles against the sea raiders in the Nile Delta have left Pharaoh Tuthmosis II weak and frail, but he finds solace in victory and the welcome he is sure to receive on his return to Thebes. Across the river from the Egyptian capital, however, not all take pleasure in his homecoming. Reunited with his wife, Hatusu, and his people, Tuthmosis stands before the statue of Amun-Ra, the roar of the crowd and the fanfare of the trumpets ringing in his ears. But within an hour the Pharaoh is dead, and his unfinished tomb ritually polluted by a witch. The people of Thebes cannot forget the murder and the desecration any more easily than they can forget the frightful omen of wounded doves fl...
Magic Beans
"These magic beans are sure to help your child's reading confidence grow! Each one of the stories in this anthology is full of magic and wonder, designed to capture children's imagination. They'll be dazzled by Rapunzel, moved by the suffering of the Little Mermaid and in fits of giggles as Mr Sultana struggles with a little red rooster! Expertly retold by popular children's authors including Jacqueline Wilson and Michael Morpurgo, these are very entertaining tales!" --Publisher description.
