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The Customer Centricity Playbook
A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.
Customer Centricity
Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.
Tipping The Velvet
From the oyster huts of Whitstable to the music halls of Victorian London, Tipping the Velvet is the glorious first novel from this much-loved author 'Piercing the shadows of the naked stage was a single shaft of rosy limelight, and in the centre of this was a girl: the most marvellous girl - I knew it at once! - that I had ever seen.' A saucy, sensuous and multi-layered historical romance, Tipping the Velvet follows the glittering career of Nan King - oyster girl turned music-hall star turned rent boy turned East End 'tom'. 'Erotic and absorbing... Written with startling power' New York Times Book Review 'An unstoppable read, a sexy and picaresque romp through the lesbian and queer demi-monde of the roaries Nineties' Independent on Sunday 'Waters is an extremely confident writer, combining precise, sensuous descriptions with irony and wit' Observer
The Customer Copernicus
Some companies are great for customers – not only do they care but they change whole markets to work better for the customers they serve. Think of Amazon, easyJet and Sky. They make things easier and improve what really matters – obvious, surely? They have also enjoyed huge business success, growing and making plenty of money. The Customer Copernicus answers the question that follows – if it’s obvious and attractive why is it so rare? And then it answers a second question, because Tesco, O2 and Wells Fargo were like this once. Why, having mastered it, would you ever stop? Because all three did, and two ended up in court. The Customer Copernicus explains how to become and how to stay customer-led. Essential reading for leaders and teams who want their organisations to stay competitive by developing a more purposeful and innovative culture.
What's Happening to Tom?
Tom notices that his body is changing. Tom's voice is different and hair is growing in new places. There are other changes happening too. Tom learns that he has started growing into a man. Following Tom as he begins to notice changes to his body, this simple resource helps parents and carers teach boys with autism or other special needs about puberty. It covers all the changes that they will experience, both emotional such as new feelings and physical such as wet dreams. This fully illustrated positive and entertaining book provides the perfect opportunity to talk about puberty with boys and young men with autism or special needs.
Things Tom Likes
Tom likes lots of different things. He likes singing and watching TV in the family room. There are also things that Tom enjoys doing in private, like touching his penis. This accessible and positive resource helps parents and carers teach boys with autism or other special needs about masturbation. It covers when and where it is appropriate and helps to establish boundaries surrounding privacy more generally. With simple but explicit illustrations, this book provides the perfect platform to talk about sexuality with boys and young men with autism or special needs.
My New Roots
Holistic nutritionist and highly-regarded blogger Sarah Britton presents a refreshing, straight-forward approach to balancing mind, body, and spirit through a diet made up of whole foods. Sarah Britton's approach to plant-based cuisine is about satisfaction--foods that satiate on a physical, emotional, and spiritual level. Based on her knowledge of nutrition and her love of cooking, Sarah Britton crafts recipes made from organic vegetables, fruits, whole grains, beans, lentils, nuts, and seeds. She explains how a diet based on whole foods allows the body to regulate itself, eliminating the need to count calories. My New Roots draws on the enormous appeal of Sarah Britton's blog, which strike...
Britfield and the Lost Crown
Tom has spent most of his life locked behind the cruel walls of Weatherly Orphanage, but whenhe learns that his parents might still be alive, Tom knows he must do what he can to find them.He can't leave Weatherly without his best friend Sarah, so armed with a single clue to his past,the word Britfield, the two make a darling escape by commandeering a hot air balloon. Nowthey're on the run from a famous Scotland Yard detective and what looks like half the policeofficers in England. Tom and Sarah's journey takes them from Oxford University to WindsorCastle, through London, and finally to Canterbury. Along the way, they discover that Tom maybe the true heir to the British throne, but even with the help of two brilliant professors, it lookslike Tom and Sarah will be captured and sent back to the orphanage before they have a chanceto solve Tom's Royal mystery.
An Old-Fashioned Girl
"An Old-Fashioned Girl" tells the story of Polly Milton, a young girl from the countryside who goes to visit her wealthy and sophisticated friends in the city. The novel is structured in two parts, with the first part focusing on Polly's childhood visit and the second part on her experiences as a young woman. In the first part, Polly stays with the Shaw family, including Tom, Maud, and Fanny. She is initially seen as old-fashioned and unsophisticated compared to her more fashionable city friends. However, her kindness, honesty, and good-hearted nature soon win over the Shaw family, and she becomes a beloved member of their household. The novel explores the contrast between Polly's simple, vi...
Kindred
From the New York Times bestselling author of Parable of the Sower and MacArthur “Genius” Grant, Nebula, and Hugo award winner The visionary time-travel classic whose Black female hero is pulled through time to face the horrors of American slavery and explores the impacts of racism, sexism, and white supremacy then and now. “I lost an arm on my last trip home. My left arm.” Dana’s torment begins when she suddenly vanishes on her 26th birthday from California, 1976, and is dragged through time to antebellum Maryland to rescue a boy named Rufus, heir to a slaveowner’s plantation. She soon realizes the purpose of her summons to the past: protect Rufus to ensure his assault of her Bl...
