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Crisis Management
Modern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity.
The Kindertransport
A timely study of the effects of family separation on child refugees, using newly discovered archival sources from the WWII era: “Highly recommended.” —Choice The Kindertransport—an organized effort to extract children living under the threat of Nazism—lives in the popular memory as well as in literature as a straightforward act of rescue and salvation, but these celebratory accounts leave little room for a deeper, more complex analysis. This volume reveals that in fact many children experienced difficulties with settlement: they were treated inconsistently by refugee agencies, their parents had complicated reasons for giving them up, and their caregivers had a variety of motives f...
International Handbook of Organizational Crisis Management
International Handbook of Organizational Crisis Management reflects the latest understanding of the field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice , the handbook offers new frameworks and findings that capture insights and guidance for researchers and executives. Key Features * Provides the latest thinking on and encourages growing support of crisis management in todaya's business environment: Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. A...
Crisis Management in the New Strategy Landscape
Crisis management is often viewed as a short-term response to a specific event. While that is a part of the crisis management process, Crisis Management in the New Strategy Landscape takes a long term approach and offers a strategic orientation to crisis management. The text follows a four stage crisis management framework: Landscape survey (anticipating crisis events), strategic planning (setting up the crisis management team and plan), crisis management (addressing the crisis when it occurs), and organizational learning (applying lessons from crisis so they will be prevented, or at least mitigated in the future). Features & Benefits - Strategic approach used throughout the text - New trends in crisis management - Material on business ethics - What to do after the crisis - Case studies and vignettes at the beginning and end of each chapter
Applied Crisis Communication and Crisis Management
Designed to give students and public relations professionals the knowledge and skills they need to become successful crisis managers, Applied Crisis Communication and Crisis Management: Cases and Exercises by W. Timothy Coombs, includes a wide range of cases that explore crisis communication and management in action using a practical approach. In the first two chapters, the author introduces key theories and principles in crisis communication, which students apply by analyzing 17 cases drawn from recent headlines. Cases are explored from pre-crisis, mid-crisis, and post-crisis communication perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters.
Justice Denied
TV portraits of the Miners' strike of 1984/5 stressed the violence of the pickets and responsible policing. This book challenges those images, looks at the impact of the strike on participants, and reflects on ongoing controversies and community pride. The book is organized into three parts. In early chapters participants look back. So, Peter Smith speaks of his honest determination not to become a 'professional sacked miner' and Siân James tells of her excitement and pride at her community's defence of a valued way of life. Political controversies are examined: Was the strike the result of careful planning (on the part of the Thatcher Government, and/or the NUM)? How and why were striking ...
Above and Beyond
"Above and Beyond is a wonderful creation which describes more than its title. It is a must read for those who are looking further than just leading a business successfully, towards building enduring institutions. The authors through live examples drawn from their vast experience having worked together in building an institution, and later helping many others to do so, have shown that this is possible with care and concern for people while encouraging and supporting them to take on challenges without any fear. Truly insightful and inspirational." M M MurugappanExecutive Chairman, Murugappa group***Above and Beyond: How to Build Impactful Businesses, Where Everybody Wins! begins at a point where most management books end-profits, shareholder wealth and success. According to the authors, truly great organisations do not stop there; they leap to the space beyond excellence. This leap itself is powered by a foundation of solid values, a goal towards a common good and the realisation of a larger purpose, which help the organisation make a significant impact on the world outside.
Perfectly Confident
An expert on the psychology of decision making at Berkeley’s Haas School of Business helps readers calibrate their confidence, arguing that some confidence is good, but overconfidence can hinder growth. A surge of confidence can feel fantastic—offering a rush of energy, even a dazzling vision of the future. It can give us courage and bolster our determination when facing adversity. But if that self-assurance leads us to pursue impossible goals, it can waste time, money, and energy. Self-help books and motivational speakers tell us that the more confident we are, the better. But this way of thinking can lead to enormous trouble. Decades of research demonstrates that we often have an over-...
Crisis Ahead
How many splashy scandals and crisis situations have befallen companies and public figures in the past week alone? How did the organizations and people at the center of those crises manage the situation? Did they survive with their reputations intact or are they facing an ongoing public nightmare that keeps building on itself in the era of social media? This new book from veteran public relations expert Edward Segal is based on the following premise: it's not a matter of IF a scandal or crisis will hit, it's WHEN. How a company deals with it will have lasting impact on their reputation, profits, and more. But for most organizations, when a crisis hits, they're caught off guard and ill-prepar...
