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Your Call Is (Not That) Important to Us
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a littl...
Catching-101
CATCHING-101: The Complete Guide for Baseball Catchers is the most comprehensive book ever written for baseball catchers. It contains tips, drills, and proper mechanics that will help every catcher or coach better understand the most difficult position on the field. This book contains information on EVERY aspect of catching that Coach Barksdale has learned through his years of experience from coaching nationally ranked NCAA teams, and playing at almost every level from Little League to professional baseball. A few of the topics covered in CATCHING-101 are: Receiving Blocking Catching Pop Flies Throwing Fielding Bunts Plays at Home Plate Drills Pitchouts Pass Balls/Wild Pitches Giving Signals And More! If you have been searching for a source with lots of high quality information about catching, this is the book for you! CATCHING-101 was written by Coach Xan Barksdale who is currently an NCAA Division I baseball coach and an ex-professional baseball player. Coach Barksdale played in the Atlanta Braves organization and has been a featured speaker at the prestigious ABCA (American Baseball Coaches Association) national convention.
San Diego Magazine
San Diego Magazine gives readers the insider information they need to experience San Diego-from the best places to dine and travel to the politics and people that shape the region. This is the magazine for San Diegans with a need to know.
Mother Jones Magazine
Mother Jones is an award-winning national magazine widely respected for its groundbreaking investigative reporting and coverage of sustainability and environmental issues.
Captain Phil Harris
Presents a portrait of the late star of Discovery Channel's "Deadliest Catch," revealing his high-risk private life of tempestuous affairs, drug-fueled parties, and motorcycle riding, as well as his virtues as a devoted friend, loving father, and steadfast captain.
The Organized Teacher's Guide to Classroom Management
Get straight-forward, no-nonsense advice covering everything from attendance to discipline to motivation and more! Classroom management is possibly the most difficult aspect of the job of teaching. Written by a college professor specializing in classroom management and a classroom teacher with 20-plus years of experience, The Organized Teacher’s Guide to Classroom Management will help you with tips and protocols to assure that a day runs as planned. It examines the leading theories by experts in the educational community and offers concrete suggestions for finding the best theory for your teaching style. Sidebars will include forms, charts, rewards certificates, child-teacher or parent-tea...
A Matter of Timing
The New Madrid fault line is one of the deepest, most deadly earthquake zones anywhere in the world. It runs from Memphis to St. Louis, along the Mississippi River. The last time it woke from slumber in 1811 and 1812, it rattled the Earth over 1,000 times throughout a 2-year period, and based upon testimonials from the few people then living in the area, at least 8 of the quakes were 8 or better on today’s Richter scale. Geologists had been predicting the New Madrid would shake again, most giving it better than a 50/50 chance by 2025. But Mother Nature didn't want to wait until then. For the residents of Memphis and St. Louis, and all the towns along the Mighty Mississippi, chaos and anarc...
Fred Claire: My 30 Years in Dodger Blue
Fred Claire takes you through his 30 years with the Los Angeles Dodgers, from the 1988 championship victory to the turmoil of the 1988 Fox purchase. Claire reveals his personal perspective on the events that made headlines, as well as those that didn't. Skyhorse Publishing, along with our Arcade, Good Books, Sports Publishing, and Yucca imprints, is proud to publish a broad range of biographies, autobiographies, and memoirs. Our list includes biographies on well-known historical figures like Benjamin Franklin, Nelson Mandela, and Alexander Graham Bell, as well as villains from history, such as Heinrich Himmler, John Wayne Gacy, and O. J. Simpson. We have also published survivor stories of World War II, memoirs about overcoming adversity, first-hand tales of adventure, and much more. While not every title we publish becomes a New York Times bestseller or a national bestseller, we are committed to books on subjects that are sometimes overlooked and to authors whose work might not otherwise find a home.
The Organized Teacher's Guide to Children's Literature
Teach your students to love reading and books, with help from an expert Encouraging students to read is a daunting task when you have to compete with YouTube and video games. You know that if you could just get your kids excited about reading, they would discover a world of enchantment and a love that will last a lifetime. The Organized Teacher's Guide to Children's Literature will help you spark your students' passion for reading. The books selected by award-winning author and reading expert Kimberly Persiani promise to engage your students with a variety of themes and appealing topics. From character-building titles to multicultural selections and books that celebrate holidays, you are sur...
