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Phone Genius
Take your communication to a whole new level. Become a Phone Genius! You probably already have a technical manual that tells you how to use your telephone efficiently. Yet there has never been a manual that tells you how to actually communicate effectively using this highly important piece of business equipment. Until now. In Phone Genius you will discover: • Why talking to someone you can’t see is so much harder than in person. • What technology does to your voice and how you can change that. • How to recognise behaviour and language patterns so as to pre-empt the needs and wants of others. • How to increase your effectiveness over the phone and gain better results. Michelle Mills-Porter passes on her skills in using the telephone as her main tool of communication. Using stories and lessons gleaned from her 25 years of making calls, building business relationships and securing high level appointments, Michelle will show you how you too can become a Phone Genius.
Write and Sell Your Novel
All you need to know to write and sell your own novel can be found in this updated third edition, from how to start writing, honing your work with other writers through to the process of publication. It includes lists of names and addresses for publishers, author contacts and resources.
Getting Down to Business
Written specifically for owners of small businesses, Getting Down to Business provides everything you need to know to grow your business with confidence, and realise your ambitions. By following the suggestions in this book you will be able to: • Establish your goal and develop a step-by-step action plan to achieve it • Find and satisfy the customers who will truly value what you offer • Set up the systems to run your business smoothly and efficiently as you grow • Achieve the returns your intelligence, talent and effort deserve • Have fun and enjoy running your own business! “This is a must-have guide book for small to medium businesses. It provides a comprehensive, but easy-to-follow and very practical framework to identifying your strengths and weaknesses as a business. It demonstrates how to work with them to grow to your full potential and reach your goals.” Marianne Henio – art historian, writer and critic
Paperboard Packaging
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A Book of One's Own
Author, publisher and book mentor Lucy McCarraher is on a mission to change this because, with the odds stacked against them, writing and publishing their own book could be of particular benefit to women entrepreneurs. In A Book of One's Own, fifty women authors share their experience with Lucy.
Handbook for Achieving Gender Equity Through Education
First published in 1985, the Handbook for Achieving Gender Equity Through Education quickly established itself as the essential reference work concerning gender equity in education. This new, expanded edition provides a 20-year retrospective of the field, one that has the great advantage of documenting U.S. national data on the gains and losses in the efforts to advance gender equality through policies such as Title IX, the landmark federal law prohibiting sex discrimination in education, equity programs and research. Key features include: Expertise – Like its predecessor, over 200 expert authors and reviewers provide accurate, consensus, research-based information on the nature of gender ...
