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Enhancing Customer Experience in the Service Industry
This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.
Economic Growth and Sustainable Development
It is our pleasure to present the proceedings of the International Conference that was held on 21st December 2023 at School of Commerce, Shri Shankarlal Sundarbai Shasun Jain College for Women, T.Nagar Chennai in Collaboration with Department of Commerce, B.S. Abdur Rahman Crescent Institute of Science and Technology, Vandalur, Chennai. This conference provided a platform for researchers, academics, professionals, and industrialists from various fields to come together and share their research findings, innovative ideas, and experiences. The theme of the conference was "Economic Growth and Sustainable Development”, which attracted a diverse range of research papers, presentations and activ...
Cultural Heritage and Tourism in the Developing World
Cultural Heritage and Tourism in the Developing World is the first book of its kind to synthesize global and regional issues, challenges, and practices related to cultural heritage and tourism, specifically in less-developed nations. The importance of preservation and management of cultural heritage has been realized as an increasing number of tourists are visiting heritage attractions. Although many of the issues and challenges developing countries face in terms of heritage management are quite different from those in the developed world, there is a lack of consolidated research on this important subject. This seminal book tackles the issues through theoretical discourse, ideas and problems...
Protected Areas, Sustainable Tourism and Community Livelihood Linkages
The book uses a multi-disciplinary approach to address lessons learned and challenges encountered over the years in different ecological, economic, political and cultural contexts. Protected areas were originally established as recreational spaces and to protect some components of nature; however, today they are also expected to provide an increasing range of benefits to an array of people. Protected areas no longer simply “protect” but they also provide ecosystem services and facilitate poverty reduction via local development, ecotourism, and sustainable resource use. Integrating tourism and conservation with existing local historical, socio-economic, and institutional landscapes is ass...
Managing and Adapting to Global Change in Tourism Places
Today, more than ever, communities need to develop resilience strategies to adapt to the varied and often unpredictable forces of global change. The focus of this collection of articles from Tourism Geographies is on global change in tourism places. Global change incorporates social and economic globalization, which is arguably the most important process to have shaped the development of modern tourism since the nineteenth century, and climate change, which is likely to be the most significant factor influencing human behavior and livelihood in the coming decades. The organization of these articles reflects a traditional geography approach, which starts with an emphasis the physical geography foundations of the human condition, especially through the issue of climate change. This is then broadened by a series of insightful comparative studies of how tourism communities react, adapt and relate to their changing natural and social conditions. This collection of papers addresses major issues and adaptive paths for tourism destinations as they face the challenges of our contemporary world. This bookw as published as a special issue of Tourism Geographies.
Business and Management Practices in South Asia
This book presents case studies of South Asian companies that have strategic business implications, highlighting the complex interplay of business and social dynamics in South Asia. This region is a wide agglomeration of very different countries that share somewhat common cultures and issues and yet it is torn apart by religion and politics. There is an abundance of local entrepreneurship but a widespread institutional void. The book investigates how local companies survive and thrive in this environment and discusses those companies that have withstood the competitive pressure of MNCs, depicting their management and business practices. In today’s world, where multinationals are so omnipre...
Assessment of Development Results
This report presents an independent country-level evaluation conducted by the UNDP Evaluation Office in 2010. The evaluation examines the strategic relevance and positioning of UNDP support, and its contribution to the development of Nepal.
Joint external evaluation of IHR core capacities of the Federal Democratic Republic of Nepal
The purpose of the external evaluation is to measure country-specific status and progress in developing the capacity to prevent, detect and rapidly respond to public health threats, be they naturally occurring, deliberate or accidental. Progress in achieving the target requires a sustainable and flexible process that enables regular evaluations.
Sustainability, Big Data, and Corporate Social Responsibility
This book aims to provide theoretical and empirical frameworks and highlights the challenges and solutions with using Big Data for Corporate Social Responsibility (CSR) and Sustainability in the field of digital transformation and tourism. Sustainability, Big Data, and Corporate Social Responsibility: Evidence from the Tourism Industry offers a theoretical and empirical framework in the field of digital transformation and applies it to the tourism sector. It discusses Big Data used with CSR and sustainability for the improvement of innovation and highlights the challenges and prospects. It presents a modern insight and approach for use by decision-makers as an application to solve various problems and explores how data collection can shed light on consumer behavior making it possible to account for existing situations and plan for the future. This book is intended to provide a modern insight for researcher, students, professionals, and decision-makers on the application of Big Data to improve CSR and sustainability in the tourism sector.
