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The Power of Flexing
A leadership and learning expert shows you how to change your behavior, develop soft skills, and achieve personal and professional growth through a series of small experiments she calls “Flexing.” A personnel shift at your organization puts you into a leadership role you don't feel prepared for. Your boss tells you that you seem aloof and unapproachable in client meetings. You need to win the support of the members of a local community group for a project you feel passionate about. Addressing these diverse issues depends on improving your soft skills—such as time management, team building, communication and listening, creative thinking, and problem-solving. But this isn’t as easy as ...
The Conversation on Work
From contributors to TheConversation.com, illuminating essays on how and why working in the twenty-first century is rapidly changing. Work has evolved tremendously over the last 50 years and even more so since the COVID-19 pandemic. In The Conversation on Work, editor Ian O. Williamson assembles essential essays from The Conversation to explore paradigmatic shifts in how people work—and what these changes mean for the future of labor. Covering diverse and urgent topics such as burnout and mental health, remote and hybrid working environments, unions, and job inequities among marginalized groups, the authors critically examine the future of the changing workplace. Essays on how artificial intelligence will affect workers and companies, the effects of the COVID-19 pandemic on workplaces, and other critical labor trends round out the collection. The Critical Conversations series collects essays from top scholars on timely topics, including water, biotechnology, gender diversity, and guns, originally published on the independent news site The Conversation.
The Difference “Difference” Makes
Why are women so dramatically underrepresented in leadership positions in law, politics, and business?and what can be done to improve the situation? These are the questions this provocative book meets head-on.
The Interloper
A practical and theoretical guide for field researchers struggling with access Resistance is the bane of all field researchers, who are often viewed as interlopers when they enter a community and start asking questions. People obstruct investigations and hide evidence. They shelve complaints, silence dissent, and even forget their own past and deny having done so. How can we learn about a community when its members resist so strongly? The answer is that the resistance itself is sometimes the key. Michel Anteby explains how community members often disclose more than intended when they close ranks and create obstacles. He draws insights from diverse stories of resistance by uncooperative parti...
We're in This Boat Together
Camille F. Bishop distinguishes the four generations that make up today s workforce, addressing the unique leadership challenges posed by generational perspectives.
The Work-Family Balance in Light of Globalization and Technology
Technology is changing the way we integrate work and family life today. In an age in which information technology has brought the promise of autonomy and control by allowing asynchronous communications; in which work systems have enabled people to work from various times and in various locations; and in which work and non-work boundaries have as a result been blurred, the work and family interface needs to be reconsidered. This collection is the result of a careful selection of articles presented at the Sixth International Conference for Work and Family organized by the International Center for Work and Family at IESE Business School, Spain. It has a clear focus on technology, managers, glob...
Voice and Silence in Organizations
Are employees encouraged to speak up or to pipe down? Do they share ideas openly or do they remain silent in ways that are hurtful to individuals and harmful to the functioning of their organizations? This collection of 12 essays addresses these and related issues from a variety of scholarly perspectives.
Consumer Behaviour
La 4è de couv. indique : "Now in its seventh edition, Consumer Behaviour: A European Perspective provides the most comprehensive, lively and engaging introduction to the behaviour of consumers in Europe and around the world. The new slimline edition has 13 chapters, maintaining its breadth of coverage and making it ideal for second- and third-year undergraduates as well as Master's students. The book links consumer behaviour theory with the real-life problems faced by practitioners in many ways: Marketing opportunity, Marketing pitfalls and Multicultural dimensions boxes throughout the text illustrate the impact consumer behaviour has on marketing activities. Consumer behaviour as I see it ...
Satisfaction: A Behavioral Perspective on the Consumer
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Organizational Behavior, International Adaptation
Organizational Behavior is a multidimensional text that combines analysis, knowledge, personal development, and synthesis with useful pedagogical features that bring organizational behavior to life. Considering organizational behavior from an interdisciplinary vantage point, this book focuses on the interdependence of factors that explain human behavior. Frequently addressed organizational behavior subjects are considered from within an integrated framework and are employed to answer functionally relevant questions about why people behave the ways in which they do as well as how to effectively influence and manage others. Including several exciting updates to content, chapter features, and the OB Skills Workbook, this international edition leverages the foundational content, engaged writing style, and practical appeal of previous editions to address critical trends in the modern workplace. The new content focuses on ethics, identity and diversity, strategy, organizational change, theory of organizational justice, innovation, perception management in organizations, leadership, and the impact of the COVID-19 pandemic on modern worklife.
