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By focusing on knowledge-based systems technology, the primary purpose and goal of this book is to improve the quality of reference service rendered in libraries. Within reference service, this book examines question-answering, a complex and difficult task. For those interested in the theoretical aspects of reference work, they have to look no further than the first chapter. In addition, the book features theoretical chapters on modelling the reference transaction, a chapter on the logic of ready reference work, and a chapter on the appropriate criteria to apply in selecting an expert system shell. Several practical chapters focus on what KBS work has already been done in the field and evalu...
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