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From Customer Retention to a Holistic Stakeholder Management System
The fourth in Springer’s series on Stakeholder Management books, this volume looks back at the beginnings of Stakeholder Management and how it has developed into a fully-fledged system over the last 20 years. It also highlights the importance of a benchmarking database generated from several thousand case studies for comparing businesses. What’s more, international case studies look at the application of Stakeholder Management in a wide array of industries such as the automotive, public and hospitality sector as well as the consumer market. The reader benefits from a well-rounded account of articles that explain the entire process from data collection to the implementation of actions derived from result analysis.
Customising Stakeholder Management Strategies
The third in the series on Stakeholder Management, this volume presents a wide array of case studies to demonstrate how Stakeholder Management strategies are customized specifically to companies’ requirements to fulfill their long term business goals. In addition, this volume discusses the benefits of using other management concepts such as Six Sigma (a method that analyses and limits process variation) in conjunction with the TRI*M methodology.
Customer Centricity
Dieses Buch schlägt eine Brücke zwischen wissenschaftlicher Forschung zu Customer Centricity und ihrer praxisorientierten Anwendung. Das Interesse und die Begeisterung für Customer Centricity sind seit einigen Jahren ungebrochen, doch trotz reger Forschungstätigkeit und großem Interesse aus der Praxis scheitern viele Unternehmen nach wie vor an der Umsetzung. Zahlreiche Beitragsautor:innen betrachten in diesem Buch sowohl die Perspektive der Konsument:innen als auch der Unternehmen und integrieren zukunftsorientierte Ansätze wie Design Thinking, Augmented/Virtual Reality und CX-Plattformen. Die Leser:innen erhalten wissenschaftlich fundierte Handlungsempfehlungen für ein kundenzentrie...
"200" Family Trees
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Constructing Identity in Contemporary Architecture
The global spread of uniform modes of production and cultural values has been accompanied by a dissemination of stereotypes of "modern" architecture styles almost everywhere around the globe. Paradoxically, the reverse process has also emerged: In some countries, the elites feel the necessity to counterbalance the "loss of identity" and defend their own cultures against the "intruding" forces of globalization. What started as a defensive notion has developed into a more progressive attempt to re-create what has allegedly been lost. This trend is being strongly expressed in discourses about architecture in countries of the South. Who are the actors feeling compelled to "construct" new identities? How are these new identities in architecture created in various parts of the world? And, which are the ingredients borrowed from various historical and ethnic traditions and other sources? These and other questions are discussed in five case studies from different parts of the world, written by renowned scholars from Brazil, Mexico, Egypt, India and Singapore.
Queer Oz
Regardless of his own sexual orientation, L. Frank Baum’s fictions revel in queer, trans, and other transgressive themes. Baum’s life in the late 1800s and early 1900s coincided with the rise of sexology in the Western world, as a cascade of studies heightened awareness of the complexity of human sexuality. His years of productivity also coincided with the rise of children’s literature as a unique field of artistic creation. Best known for his Oz series, Baum produced a staggering number of children’s and juvenile book series under male and female pseudonyms, including the Boy Fortune Hunters series, the Aunt Jane’s Nieces series, and the Mary Louise series, along with many miscell...
Low Performance - inkl. Arbeitshilfen online
Was sind die Gründe für geringe Leistung und was können Personalmanager dagegen tun? Der Autor beschreibt die Ursachen von Low Performance aus psychologischer und soziologischer Sicht und welches Konfliktpotenzial aus Minderleistung entstehen kann. Er zeigt, wie Sie mit gezielter Personalarbeit geringer Leistung entgegenwirken und Mitarbeiter neu motivieren können. Inhalte: Warum Minderleistung ein Tabuthema ist. Psychologische Faktoren, Arbeitsumfeld und Organisation. Handlungsempfehlungen zur Reaktivierung von Low Performern. Chancen des betrieblichen Gesundheitsmanagements. Vorbeugemaßnahmen, um Kündigungen zu vermeiden. Arbeitshilfen online: Mit Checklisten zu Gesprächsvorbereitung, Minderleistung, Selbsteinschätzung des Führungsverhaltens sowie Führungsverhalten aus Sicht der Mitarbeiter. Mit Bewertungsbogen zu differenzierter Leistungserfassung. Mit Formularen zur Zielvereinbarung und zur Vorbereitung eines Mitarbeitergesprächs.
