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A Complaint is a Gift
Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.
A Sense of Place
In A Sense of Place, renowned wine expert and writer Steven Kolpan tells the story of how Francis Ford Coppola brought California's most distinguished and historic vineyard back to life. Gustave Niebaum's Inglenook Estate, started in 1879, was one of the Napa Valley's first established vineyards and the birthplace of its premium wine industry. Generations after Niebaum's death, the vineyard was sold to Heublein, the wine and spirits monolith, who broke up the land and changed the Inglenook brand from a premium, connoisseur wine to a mass-market jug wine. In 1975, Francis Coppola bought the Niebaum residence and the surrounding estate. Along with the original estate's reputation, he also brou...
The Herbalist in the Kitchen
The foodie's ultimate herbal encyclopedia Created as the ideal reference for anyone with a serious interest in cooking with herbs, spices, or related plant materials, The Herbalist in the Kitchen is truly encyclopedic in scope. It provides complete information about the uses, botany, toxicity, and flavor chemistry of herbs, as well as a listing for nearly every name that an ingredient is known by around the world. Even including herbs and spices not yet seen in the United States (but likely to be featured in recipes for adventurous cooks soon), The Herbalist in the Kitchen is organized into one hundred and four sections, each consisting of a single botanical family. The book provides all ava...
Visuality and Identity
Shu-mei Shih inaugurates the field of Sinophone studies in this vanguard excursion into sophisticated cultural criticism situated at the intersections of Chinese studies, Asian American studies, diaspora studies, and transnational studies. Arguing that the visual has become the primary means of mediating identities under global capitalism, Shih examines the production and circulation of images across what she terms the "Sinophone Pacific," which comprises Sinitic-language speaking communities such as the People's Republic of China, Taiwan, Hong Kong, and Chinese America. This groundbreaking work argues that the dispersal of the so-called Chinese peoples across the world needs to be reconceptualized in terms of vibrant or vanishing communities of Sinitic-language cultures rather than of ethnicity and nationality.
Women in Music
Women in Music: A Research and Information Guide is an annotated bibliography emerging from more than twenty-five years of feminist scholarship on music. This book testifies to the great variety of subjects and approaches represented in over two decades of published writings on women, their work, and the important roles that feminist outlooks have played in formerly male-oriented academic scholarship or journalistic musings on women and music.
The Honest Life
The Golden Globe-nominated actress and the co-founder of The Honest Company counsels busy moms on how to make affordable and healthy choices for their families without sacrificing style, sharing a variety of family-friendly recipes, eco-friendly decorating tips and natural beauty-care advice. Original. 150,000 first printing.
New York Magazine
New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
Art, Culture, and Cuisine
How we define, prepare and consume food can detail a full range of social expression. Examining the subject through the dual lens of archaeology and art history, this book argues that cuisine as an art form deserves a higher reputation.
Hot Chocolate
Hot chocolate is not just a childrens drink anymore: In recent years it has become a connoisseurs beverage served in trendy coffeehouses and appearing on upscale restaurant dessert menus. What many people think of as hot chocolate, however, is really hot cocoa - a little chocolate flavor with a lot of hot milk. In Hot Chocolate, Fred Thompson offers 50 recipes for serious hot chocolate, made with high-quality milk, dark, or white chocolate; whole milk, skim milk, cream, water, or milk alternatives; and a variety of flavorings, such as peppermint, orange, cinnamon, coffee, liqueurs, peanut butter, and raspberry - even chai tea! The book provides a fascinating history of hot chocolate and lots of useful tips on how to make fabulous hot chocolate, which kinds of chocolate to use, and how to garnish the drinks, plus bonus recipes for homemade marshmallows and perfect whipped cream. There is also a chapter on preparing high-quality homemade hot chocolate mixes that can be given as gifts. With stylish full-color photos showcasing sumptuous variety, the IACP award-nominated Hot Chocolate is a great gift for anyone who loves chocolate.
A Banqueter's Guide To The All-Night Soup Kitchen Of The Kingdom Of God
When Jesus spoke at the tale he provided instructions for his disciples to follow. A Banqueter's Guide to the All-Night Soup Kitchen of the Kingdom of God views those teachings as a set of guidelines for us to follow in all areas of life. Through the study of metaphors commonly used to describe the Eucharist, this book connects the Eucharist and Jesus' words and actions with current issues in society. Each chapter defines a metaphor associated with the Eucharist and explores its moral, social, and ethical implications. Readers will become more aware of the need for social justice as they identify with the parables and guidance of Jesus. Chapters are: Take and Eat," *Breaking Bread, - *This is My Body, - and *An Unbloody Sacrifice. - Patrick T. McCormick, STP, is associate professor of Christian ethics at Gonzaga University, Spokane, Washington.
