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An aerospace industry manufacturing firm with a strong reputation suddenly experienced quality-control issues. Consultants Bob Duggan and Bridgette Theurer traced the problems back to the CEO, an introvert who lacked self-awareness. His high-profile disputes with his co-owner and his two brothers added to the firm’s stress level. After Duggan and Theurer taught the CEO to heal the firm’s emotional system, its quality-control problems vanished. The authors explain the importance of a company’s emotional underpinnings and show how resilient leaders can build these systems and keep them strong. This officially licensed summary of Resilient Leadership 2.0 was produced by getAbstract, the world's largest provider of book summaries. getAbstract works with hundreds of the best publishers to find and summarize the most relevant content out there. Find out more at getabstract.com.