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The essential role of language in survey research
Language users, such as survey respondents and interviewers, must speak the same language literally and figuratively to interact with each other. As diversity grows in the United States and globally, interviewers and respondents may speak a different language or speak the same language differently that reflects their own cultural norms of communication. This book discusses the role of language in survey research when comparisons across groups, cultures, and countries are of interest. Language use in surveys is dynamic, including words, symbols (e.g., arrows), and even emojis. The entire survey life cycle is carried out through language. Researchers write or translate questions and instructio...
Do B2B Better
Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity. Any business leader knows that customer loyalty is the key to a thriving business. But what if your customer is another business? Consistent research shows that most B2B companies lag behind their B2C counterparts in customer experience, primarily because of the increased complexity in serving businesses over individual consumers. Do B2B Better is a call to action for business-to-business (and B2B2C) organizations to improve their customer experience strategy, leveraging a powerful model called the CX Loyalty Flywheel. From interviews with hundreds of CX leaders, Jim Tincher shares stories of how B2B companies have implemented successful CX programs, including Dow, Hagerty, and UKG. Discover what sets top performers apart from the competition and learn how to deliver exceptional experiences—and bottom-line results—for your organization.
Understanding Military Workforce Productivity
From the stresses of repeated deployments to the difficulties of re-entry into civilian life, we are just beginning to understand how protracted conflicts, such as those in Iraq and Afghanistan, are affecting service members. Issues such as risky health behaviors and chemical dependence raise productivity concerns as they do with all organizations, but they also have a profound impact on the safety and readiness of troops--and by extension, the military as a whole--in life-or-death situations. Understanding Military Workforce Productivity cuts through the myths and misconceptions about the health and resilience of today's active-duty armed forces. This first-of-its-kind volume presents up-to...
Noncognitive Skills in the Classroom
This book provides an overview of recent research on the relationship between noncognitive attributes (motivation, self efficacy, resilience) and academic outcomes (such as grades or test scores). We focus primarily on how these sets of attributes are measured and how they relate to important academic outcomes. Noncognitive attributes are those academically and occupationally relevant skills and traits that are not “cognitive”—that is, not specifically intellectual or analytical in nature. We examine seven attributes in depth and critique the measurement approaches used by researchers and talk about how they can be improved.
Die 7 Größten Geheimnisse und Widersprüche des Natural-Bodybuilders Tim Gabel
Seit dem Beginn seiner Karriere vor einigen Jahren polarisiert Tim Gabel extrem. Eine schillernde Figur am YouTube-Himmel, an der sich die Geister scheiden. Umstritten ist sein Auftreten, seine Rhetorik und noch viel mehr die Frage, ob der nach eigener Aussage naturale Bodybuilder die herausragende Form seiner Glanzzeiten tatsächlich ohne gewisse Medikamente erreicht hat. Dieses Buch kommt der Lösung dieses Rätsels so nah wie noch kein anderes Medium vor ihm - Pflichtlektüre für jeden Tim-Gabel-Fan und jeden Tim-Gabel-Hasser! INHALT: Vorwort 1. FFMI 2. Kalorienbedarf 3. Gewichtsverlust 4. Emotionen 5. Fitnessprogramm 6. Cholesterin 7. Polyglobulie Nachwort
