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Managing in the Information Economy
This book presents recent research directions that address management in the information economy. The contributors include leading researchers with interests in a diverse set of topics who highlight important areas and point to some important topics for future research. The book begins with perspectives at the level of the economy as a whole and then progressively addresses industrial structure, sectors, functions, and business practices.
The Practice of Quality Management
The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. It is the first collection of research papers by academics in this area. The projects are empirical studies on total quality management that suggest new ways to think about quality. The objective of the research found in this book is to develop theory and to assist practice. Thus, this volume is of interest to both academic researchers and practising managers. The chapters fall into four categories: `Performance', `Understanding TQM', `Organizations', and `Using TQM'. All of the chapters show that there are many different applications and research issues associated with ...
Creating Strategic Leverage
Not only examines how to analyze industry structure and how todetermine your company's competitive position within it, but alsodetails how to use such analysis in order to gain the competitiveedge by anticipating or changing the rules of the game--evenchanging the game itself. Provides clear, concise solutions to somemajor problems such as how to describe and communicate a strategyand how to determine what's feasible and what's not, depending onyour company's position. Packed with case studies from suchindustries as AT&T, Federal Express, United Airlines and more.
Optimization Models and Concepts in Production Management
Optimization techniques in production management are becoming increasingly important for efficient and competitive manufacturing. This book presents a collection of tutorial papers by outstanding researchers on the application of optimization concepts. Topics introduced include hierarchical production planning and large scale scheduling, optimal production control, exact and heuristic algorithms for production scheduling and stochastic modelling.
Service Science, Management and Engineering
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.
Research Handbook on Services Management
This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.
Managing Business Interfaces
Amiya Chakravarty is a big name in production manufacturing and Josh Eliashberg is a huge name in marketing. This is one of the first books that examines the interface of Marketing and Production, with the chapters written by well-known people in the field. Hardcover version published in December 2003.
Business And Information Technologies (Bit) Project, The: A Global Study Of Business Practice
The Business and Information Technologies (BIT) study documents the information technology driven changes that occur in business structures, business practices and sector structures. Conducted by participating countries at appropriate time intervals and encompassing a wide spectrum of industry sectors, the study provides hard information on what is really happening across the economic landscape as a result of changes in information technologies. The global perspective combined with the longitudinal view offers a unique and comparative picture of technology and business practice across the globe.
