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United Kingdom Passport Service
Following a quinquennial review, it was decided to retain the UK Passport Agency as an Executive Agency of the Home Office. However to reflect the responsibility for criminal records, its name was changed to the Passport and Records Agency. The UK Passport Service is an operating arm of this Agency.
UK Passport Service Annual Report and Accounts 2003-2004
The UK Passport Service was established as an executive agency of the Home Office in April 1991, and has responsibility for the issuing of passports to British nationals living in the UK. This annual report and accounts covers its objectives, activities and performance during the financial year April 2003 to March 2004.
HC 238 - Her majesty's passport Office: Delays in Processing Applications
Applications for a passport are administered by Her Majesty's Passport Office (HMPO). This executive agency of the Home Office was established on 13 May 2013. At the beginning of June 2014, it became apparent that there were delays in the processing of passport applications. Members of the public who did not contact their MPs were held in queues and their cases were not dealt with a sufficient level of service. All applicants should be able to receive details of their applications, regardless of whether they follow it up themselves, or if it is followed up by their constituency MP. A number of people have ended up out of pocket due to HMPO's inability to meet its service standard. HMPO should compensate all those people who made an initial application on or after 1 May 2014, who subsequently upgraded to the fast-track service and who met the criteria for the free upgrade which was later offered and the Home Office should remove the agency status from Her Majesty's Passport Office (HMPO) bringing it back under the direct control of Ministers.
Consular Services to British Nationals
The Foreign and Commonwealth Office (FCO) provides a range of consular services to British nationals overseas, and when necessary, their families in the UK, including giving travel advice, issuing passports, assisting travellers in difficulty or distress, and dealing with major emergencies such as terrorist attacks or natural disasters. The total cost of consular services during 2004-05 was almost £80 million. Services are provided through over 200 diplomatic posts worldwide including embassies, high commissions and consulates. This NAO report examines the challenges involved in delivering effective consulate services, including providing high quality information to travellers and influencing the behaviour of travellers; providing a consistent frontline service with cost-effective use of resources; response to major emergencies overseas and preparedness response measures.
UK Passport Service Annual Report and Accounts 2005-2006
Front cover folds out and includes performance targets. This is the last annual report and accounts for the UKPS which was replaced by the Identity and Passport Service (IPS) on 1 April 2006 under the Identity Cards Act 2006
