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Employees First, Customers Second
  • Language: en
  • Pages: 198

Employees First, Customers Second

Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led...

Radiation Dosimetry Phosphors
  • Language: en
  • Pages: 544

Radiation Dosimetry Phosphors

Radiation Dosimetry Phosphors provides an overview of the synthesis, properties and applications of materials used for radiation dosimetry and reviews the most appropriate phosphor materials for each radiation dosimetry technique. The book describes the available phosphors used commercially for their applications in the medical field for dose measurements. Although radiation dosimetry phosphors are commercially available, continuous efforts have been made by the worldwide research community to develop new materials or improve already existing materials used in different areas with low or high levels of radiation. Moreover, researchers are still working on developing dosimetric phosphors for ...

Leadership Vertigo
  • Language: en
  • Pages: 156

Leadership Vertigo

  • Type: Book
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  • Published: 2017-07
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  • Publisher: Familius

Leadership Vertigo explores the perceptual phenomenon that impairs our ability to lead effectively and what we can do to overcome it to ensure our collective and organizational success.

SUMMARY - Employees First, Customers Second: Turning Conventional Management Upside Down By Vineet Nayar
  • Language: en
  • Pages: 35

SUMMARY - Employees First, Customers Second: Turning Conventional Management Upside Down By Vineet Nayar

* Our summary is short, simple and pragmatic. It allows you to have the essential ideas of a big book in less than 30 minutes. By reading this summary, you will discover how, thanks to the process he invented - EFCS ("Employees First, Customers Second") or "Employees First, Customers Second" - Vineet Nayar has taken his HCLT company from a company in decline to a model of success. You will also discover that : the process of change begins by accepting to face up to the failures of your company; change starts by creating a climate of trust; trust is generated by transparency in the company, i.e. the circulation of key information, so that everyone can take ownership of their development issue...

Management
  • Language: en
  • Pages: 800

Management

MANAGEMENT, 12E includes several innovative pedagogical features to help students understand their management capabilities and learn what it's like to manage in an organization today. Each of the 19 chapters begins with an opening questionnaire that engages the reader's interest, directly connects to the topic of the chapter, and enables students to see how they respond to situations and challenges that real-life managers typically face. A New Manager Self-Test in each chapter provides students with further insight into how they would function in the real world of management. The Remember This bullet-point summaries at the end of each major chapter section give students a snapshot of the key...

How I Did It
  • Language: en
  • Pages: 336

How I Did It

Powerful stories from the world’s top CEOs to help prepare you for the hard decisions ahead. The essays in How I Did It teach and inspire. Pulled directly from the pages of one of the most popular columns in Harvard Business Review, these essays offer firsthand accounts of the most difficult management challenges faced by the men and women who occupy the corner office. It’s the next best thing to sitting down and talking face-to-face with these corporate leaders. You’ll hear from renowned global leaders including: Kevin Ryan, Gilt Groupe Mindy Grossman, HSN Kevin Plank, Under Armour Daniel P. Amos, Aflac Pramod Bhasin, Genpact Eric Schmidt, Google Ellen Kullman, DuPont Patrizio Bertelli, Prada Pierre Omidyar, Omidyar Network Jorge Cauz, Encyclopaedia Brittanica Richard Gelfond, IMAX Let these potent stories of strategic thinking—and often bold and unconventional action—be your guide as you step into your own future as a leader.

Designing Service Excellence
  • Language: en
  • Pages: 194

Designing Service Excellence

  • Type: Book
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  • Published: 2014-11-13
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  • Publisher: CRC Press

The moment of truth—that instant when consumers experience and judge service quality—is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and the public sector. The authors investigate the consumers’ experience and judgment on service quality, which ultimately determines the success or failure of the service. They then consider people, usability, and technology in the automation of high-quality service. This research-driven book identifies service—...

Conscious Capitalism, With a New Preface by the Authors
  • Language: en
  • Pages: 368

Conscious Capitalism, With a New Preface by the Authors

The bestselling book, now with a new preface by the authors At once a bold defense and reimagining of capitalism and a blueprint for a new system for doing business, Conscious Capitalism is for anyone hoping to build a more cooperative, humane, and positive future. Whole Foods Market cofounder John Mackey and professor and Conscious Capitalism, Inc. cofounder Raj Sisodia argue that both business and capitalism are inherently good, and they use some of today’s best-known and most successful companies to illustrate their point. From Southwest Airlines, UPS, and Tata to Costco, Panera, Google, the Container Store, and Amazon, today’s organizations are creating value for all stakeholders—including customers, employees, suppliers, investors, society, and the environment. Read this book and you’ll better understand how four specific tenets—higher purpose, stakeholder integration, conscious leadership, and conscious culture and management—can help build strong businesses, move capitalism closer to its highest potential, and foster a more positive environment for all of us.

International Organizational Behavior
  • Language: en
  • Pages: 450

International Organizational Behavior

  • Type: Book
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  • Published: 2012-08-21
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  • Publisher: Routledge

In today’s increasingly diverse, multicultural business world, managers and employees alike need to transcend many borders (literally or figuratively) and grasp a wide variety of cultural nuances on a routine basis. Doing this well requires both a sophisticated understanding of cultural differences as well as a repertoire of skills and management tactics that can be brought to bear to build and maintain a competitive global workforce. International Organizational Behavior focuses on understanding and managing organizational behavior in an international context, providing both the conceptual framework needed for a transcendent understanding of culture along with plenty of practical advice for managing international challenges with organizational behavior.

Understanding Management
  • Language: en
  • Pages: 752

Understanding Management

Prepare for management success with this engaging survey of modern management practice. UNDERSTANDING MANAGEMENT, 10E, seamlessly integrates classic management principles with today's latest management ideas to create a current market-leading text that you will find captivating. Acclaimed authors Richard Daft and Dorothy Marcic cover management and entrepreneurial issues within small to midsize companies, where you are most likely to begin your career, as well as within larger global enterprises. You'll gain valuable insights into real contemporary business as you examine today's best management practices. This text helps you establish and build on practical skills with engaging examples and...