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Give Your Heart: Rahasia Memenangkan Hati Pelanggan
Orang tidak mungkin bisa sukses besar, bila tidak mampu melayani pelanggan dengan sepenuh hati. Rasa cinta dan hormat kepada pelanggan akan mendorong setiap orang untuk terus-menerus mencari cara memenuhi kebutuhan pelanggan dan memuaskannya. Keberhasilan memuaskan pelanggan akan memberi dampak luar biasa bagi perusahaan dan pelayan pelanggan secara pribadi dalam jangka panjang. Dalam buku ini, pelayan pelanggan adalah subjek penting yang diajak untuk mengatur langkah ke masa depan yang lebih baik dengan menata mimpi, tujuan, perencanaan, dan tindakan. Juga memperbarui cara pandang mengenai berbagai hal dan membangun diri untuk memiliki sikap yang benar. Robert K. Greenleaf menyatakan, “Good leaders must fi rst become good servants.” Oleh sebab itu, penulis sangat yakin, seorang pelayan pelanggan yang luar biasa, sangat besar kemungkinannya menjadi seorang pemimpin yang hebat di masa depan. Miliki mindset dan sikap yang benar, jadilah seorang pelayan pelanggan yang bekerja dengan sepenuh hati. Jalan menuju kesuksesan terbentang luas di depan Anda.
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Pachinko
* The million-copy bestseller* * National Book Award finalist * * An instant New York Times Bestseller and one of their 10 Best Books of 2017 * * Selected for Emma Watson's Our Shared Shelf book club * 'This is a captivating book... Min Jin Lee's novel takes us through four generations and each character's search for identity and success. It's a powerful story about resilience and compassion' BARACK OBAMA. Yeongdo, Korea, 1911. Teenaged Sunja, the adored daughter of a fisherman, falls for a wealthy yakuza. He promises her the world, but when she discovers she is pregnant – and that her lover is married – she refuses to be bought. Facing ruin, she accepts an offer of marriage from a gentle minister passing through on his way to Japan. Following a man she barely knows to a hostile country where she has no friends, Sunja will be forced to make some difficult choices. Her decisions will echo through the decades. Spanning nearly 100 years of history, Pachinko is an unforgettable story of love, sacrifice, ambition and loyalty told through four generations of one family.
All the Birds of the Bible
"As the author guides us on this unique journey through the Bible, we travel in the company of patriarchs, kings and prophets, seeing the world of nature as they saw it and discovering the significance that birds had for them. From the "winged fowl" of the Garden of Eden, through the quails that sustained the Hebrew tribes wandering in the wilderness, to the flying eagles of Revelation, birds bring a vivid touch of reality and lead the reader to the heart of the Bible message.
Practical Christian Theology
(4th edition) "One of the best outlined, one-volume books on theology in print." —Dr. Harold L. Wilmington, Liberty University
Four Views on Eternal Security
Does the Bible support the concept of "once saved, always saved," or can a person lose his or her salvation? Among the most hotly debated topics in the history of Christian theology has been the perseverance of the saints. How do the Scriptures portray the complex interplay between grace and free will? These and related questions are explored from different angles in this thought-provoking Counterpoints volume. The contributors each state their case for one of four prominent views on eternal security: Classical Calvinist – presented by Michael S. Horton Moderate Calvinist – presented by Norman L. Geisler Reformed Arminian – presented by Stephen M. Ashby Wesleyan Arminian – presented by J. Steven Harper In keeping with the forum approach of the Counterpoints series, each view is first presented by its proponent, then critiqued and defended. This fair and respectful approach allows you to weigh for yourself the strengths and weaknesses of the different doctrinal stances. By furnishing you with scholarly and thoughtful perspectives on the topic of eternal security, this book helps you sift through opposing views to arrive at your own informed conclusions.
New Dictionary of Theology
Since its first publication in 1988, the New Dictionary of Theology has been widely appreciated by students and readers as a trustworthy and informative guide. After almost thirty years, however, there are many new writers, issues and themes on the agenda, for theology does not stand still. Hence, this completely revised second edition includes over 400 new articles in the full set of over 800. Many of the original articles have been expanded and updated, and almost all have additional bibliographical references. Since material on biblical theology is now covered at length in IVP's New Dictionary of Biblical Theology, this volume is therefore more specifically a dictionary of historical and ...
Historical Theology
Historical Theology presents the key pillars of the contemporary church and the development of those doctrines as they evolved from the history of Christian thought. Most historical theology texts follow Christian beliefs in a strict chronological manner with the classic theological loci scattered throughout various time periods, movements, and controversies—making for good history but confusing theology. This companion to the classic bestseller Systematic Theology is unique among historical theologies. Gregg Allison sets out the history of Christian doctrine according to a topical-chronological arrangement—one theological element at a time instead of committing to a discussion of theolo...
Introduction to the Study of Dogmatics
"'An Introduction That Aims to Initiate' is how Hendrikus Berkof describes this book, in which he provides beginning students and interested general readers with a concise guide to what to expect--and what not to expect--in the field of dogmatics.
