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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflect...
This text considers the influences and demands on academic libraries, and explains how to increase user satisfaction through quality management. It examines the needs of different user groups, and the requirements of subject communities, as well as those of teaching staff.
This authoritative and wide-ranging textbook provides a comprehensive overview of the changing functions of higher education libraries and the organisational cultures in which they operate.
University libraries around the world have embraced the possibilities of the digital learning environment, facilitating its use and proactively seeking to develop the provision of electronic resources and services. The digital environment offers opportunities and challenges for librarians in all aspects of their work - in information literacy, virtual reference, institutional repositories, e-learning, managing digital resources and social media. The authors in this timely book are leading experts in the field of library and information management, and are at the forefront of change in their respective institutions. University Libraries and Digital Learning Environments will be invaluable for all those involved in managing libraries or learning services, whether acquiring electronic resources or developing and delivering services in digital environments.
University libraries around the world have embraced the possibilities of the digital learning environment, facilitating its use and proactively seeking to develop the provision of electronic resources and services. The digital environment offers opportunities and challenges for librarians in all aspects of their work - in information literacy, virtual reference, institutional repositories, e-learning, managing digital resources and social media. The authors in this timely book are leading experts in the field of library and information management, and are at the forefront of change in their respective institutions. University Libraries and Digital Learning Environments will be invaluable for all those involved in managing libraries or learning services, whether acquiring electronic resources or developing and delivering services in digital environments.
"The Changing Academic Library is a revision of Budd's The Academic Library: Its Context, Its Purpose, and Its Operation. This book has been completely updated and revised to reflect the dynamic states of higher education and academic libraries. It presents a critical examination of major issues facing colleges and universities and the unique challenges that their libraries must come to grips with. Current practice is reviewed, but it is examined in the broader context of educational needs, scholarly communication, politics and economics, technology, and the nature of complex organizations."--Publisher's description.
This book advances the belief that the library--more than any other cultural institution--collects, curates and distributes the results of human thought. Essays broaden the debate about academic libraries beyond only professional circles, promoting the library as a vital resource for the whole of higher education. Topics range from library histories to explorations of changing media. Essayists connect modern libraries to the remarkable dream of Alexandria's ancient library--facilitating groundbreaking research in every imaginable field of human interest, past, present and future. Academic librarians who are most familiar with historical traditions are best qualified to promote the library as an important aspect of teaching and learning, as well as to develop resources that will enlighten future generations of readers. The intellectual tools for compelling, constructive conversation come from the narrative of the library in its many iterations, from the largest research university to the smallest liberal arts or community college.
Survey of academic libraries, chiefly in the United States and Canada, on their use of classroom response systems (clickers); whiteboards, tablets, and other presentation aids; internet technologies such as instant messaging, blogs, wikis, podcasting, photo sharing, online simulations/tutorials, virtual classroom/reality software, virtual reference software, and course management systems; instructional budgets; instructional computer labs; and instructional furniture.