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Re-imagining the Office
'An office workplace, like so many other products and services in the future, will fail if it only manages to be ordinary'… Adryan Bell, one of the pioneers in the design of work and workspace, uses his new book Re-imagining the Office as a canvas on which to paint a vivid and, at times challenging, image of the future office. Through six inter-related themes, efficiency, effectiveness, engagement, expression, e-work and experience he encourages the reader to challenge and re-invent many existing long-standing workplace conventions. These include basic aspects like office design and image, workplace status and symbolism, dependency on desks, use of alternative work settings and locations, ...
Leadership Skills
This text offers insights on: recognising and developing leadership qualities; acquiring personal authority to give postive direction and the flexibility to embrace change; acting on the key interacting needs to achieve a task, build a team and develop its members; and transforming core leadership functions like planning, communicating and motivating into skills that can be learned.
The Disciplinary Interview
The Disciplinary Interview will ensure you adopt the correct procedures, conduct productive interviews and manage the outcome with confidence. It offers step-by-step guidance on the whole process, including: - understanding the legal implications - investigating the facts - presenting the management case - probing the employee's case - diffusing conflict through skilful listening and questioning - distinguishing between conduct and competence - weighing up the alternatives - dismissing or dropping the case; disciplining and improving performance through counselling and training.
Motivating People
A guide to motivating people, including advice on: becoming a better leader and co-ordinating winning teams; identifying, setting and communicating achievable targets; empowering others through simple job improvement techniques; encouraging self-development, defining training needs and providing helpful assessment; and ensuring pay and workplace conditions make a positive contribution to satisfaction and commitment.
Introducing NLP
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Transforming Your Workplace
Workplaces need to be dynamic and exciting to reflect the challenge and pace of modern business. This book provides practical guidance on making a difference by: using new design solutions and workspace models to enhance the way you work; making simple changes; incorporating the senses; and planning the project to suit your needs and your budget.
Negotiating, Persuading and Influencing
In this 2010 edition of their book on the economic development of the Middle East and North Africa, Clement Henry and Robert Springborg reflect on what has happened to the region's economy since 2001. How have the various countries in the Middle East responded to the challenges of globalization and to the rise of political Islam, and what changes, for better or for worse, have occurred? Utilizing the country categories they applied in the previous book and further elaborating the significance of the structural power of capital and Islamic finance, they demonstrate how over the past decade the monarchies (as exemplified by Jordan, Morocco and those of the Gulf Cooperation Council) and the conditional democracies (Israel, Turkey and Lebanon) continue to do better than the military dictatorships or 'bullies' (Egypt, Tunisia and now Iran) and 'the bunker states' (Algeria, Iraq, Libya, Sudan, Syria and Yemen).
Effective Learning
This management text on learning covers: recognising the importance of achieved learning; understanding the learning process - the learning cycle and learning styles preferences; taking the best advantage of learning opportunities; creating and implementing a Personal Development Plan; and encouraging and managing a learning culture.
Managing Your Time
This guide to managing your time in the workplace includes coverage of: getting it right first time; delegating successfully; recognising time-wasting activities and people; tackling paperwork efficiently; organising work practices; making the best use of travel time; running better meetings; and handling interruptions and the unwanted telephone call.
Asking Questions
A guide to improving questioning skills, whether interviewing, appraising or exchanging ideas. The text includes the following topics: open questions; encouraging and drawing out speakers through supportive statements and interjections; avoiding counter-productive questions; using questions in a training context; and establishing facts through direct approaches.
