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How to Manage Difficult People
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
How to Manage Difficult People
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
Saffron Walden & Around Through Time
This fascinating selection of photographs traces some of the many ways in which Saffron Walden and its surrounding villages have changed over the last century.
The Hypocritical Imagination
For philosophers such as Kant, the imagination is the starting point for all thought. For others, such as Wittgenstein, what is important is only how the word 'imagination' is used. In spite of the attention the imagination has received from major philosophers, remarkably little has been written about the radically different interpretations they have made of it. The HypoCritical Imagination: Between Kant and Levinas is an outstanding contribution to this vaccuum. Focusing on Kant and Levinas, John Llewelyn takes us on a dazzling tour of the philosophical imagination. He shows us that despite the different treatments they accord to the imagination, there is much to be gained from comparing th...
Castle Park, Dunbar
This title looks at the long history of fortification that has been revealed excavations on a rocky headland high above the harbour at Dunbar on the east coast of Scotland.
The Land of the Chows
This novel is an epic tale of power, romance, and tragedy set in a mythical land between ancient China and Mongolia, a land ruled by the Chow-Chows who are a hybrid breed of bear and dog. This land is coveted and invaded by the local warlord, Prince Prospero, who, using a group of mercenaries, manages to penetrate the chow heartland with the help of a renegade chow. The invasion results in the death of the Chow king and the mercenaries are forced to flee, pursued by the avenging chows. A full-scale war follows between the Chows and the humans. The Chows unite the whole of the four-legged animal world to their cause including wolves, lions, and tigers. There then follows an epic struggle between the two forces with the advantage swinging between both sides with the result uncertain until the very end.
The Ultimate Student Teaching Guide
Concise and focused on practical strategies, this engaging, lighthearted guide provides teacher candidates a road map for negotiating the complex and diverse terrain of pre-K through 12 schools, while providing opportunities to develop the skills of reflection that are crucial to becoming a successful practitioner. The Second Edition provides practical, research-based, field-tested strategies that student teachers can immediately apply as they encounter school concerns, solve classroom challenges, negotiate social conflicts, and, new to this edition, navigate the job search and interview process. Concluding chapters challenge readers to view student teaching as a process and to use reflection as a tool for professional growth. Thoroughly updated throughout, the Second Edition includes expanded coverage of workplace professionalism, an introduction to accreditation and the Common Core standards, and more.
How to be a Motivational Manager
This book is a down-to-earth guide for managers and team leaders. It reveals how to motivate your team, get results and do it in the easiest, least stressful way possible. It's written by Alan Fairweather who did the job of a middle manager - and did it effectively - for fifteen years. He now helps others do it on a daily basis through his seminars and workshops. Alan knows the real challenges that managers and team leaders face every day with their people. He's used the "3 Secrets of Motivation" described in this book. They worked for him and they'll work for you. You'll discover how to: pick the right people and communicate what's expected of them; reduce absence from work, reduce staff tu...
