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Alan Kennedy (firm)
None
Claims Handling, Law and Practice
A manual aimed at claims handlers for general liability, motor, clinical negligence, health and safety, disease, abuse and housing disrepair.
Customer Care & Feeding
Customer Care & Feeding is a system of selling for business-to-business sales reps who want to grow their careers and increase their income. The CC&F system is based on the concept that if sales reps help their customers be profitable and only work with customers that they can help be profitable then profitability for the reps and for the reps companies will follow. The book is filled with examples and tips from successful sales professionals in the foodservice distribution industry, one of the most challenging selling environments. The principles of CC&F apply to face-to-face selling relationships in any industry. To support the wealth of customer-focused, solutions-selling ideas in the book, there are quizzes and discussion topics to ensure a valuable learning experience.
Corporate Communication
The chief communication officer at a Fortune 500 multinational corporation today faces the challenges of a rapidly changing global economy, a revolution in communications channels fueled by the Internet, and a substantially transformed understanding of what a 21st-century corporation stands for. This book provides an accessible framework for describing these forces and the specific communication challenges that they have thrown at the global corporation. The text reviews the evolution of society's response to the development of the modern company and the corporate communication practices that grew up in response to it, as well as examining the impact of globalization, Web 2.0 and the network...
The New Urban Paradigm
His assessment of the historical conditions and institutions that protect class and racial privileges makes it clear why people in cities rebel and why social scientists should focus future research on large-scale urban transformation.
The Silent Takeover
Named one of the best books of the year by The Sunday Times of London, and already a bestseller in England, Noreena Hertz's The Silent Takeover explains how corporations in the age of globalization are changing our lives, our society, and our future -- and are threatening the very basis of our democracy. Of the world's 100 largest economies, fifty-one are now corporations, only forty-nine are nation-states. The sales of General Motors and Ford are greater than the GDP (gross domestic product) of the whole of sub-Saharan Africa, and Wal-Mart now has a turnover higher than the revenues of most of the states of Eastern Europe. Yet few of us are fully aware of the growing dominance of big busine...
Business
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Redefining the Corporation
This book shows how the modern corporation must meet the expectations of diverse constiutents who contribute to its existence and success, the stakeholders: resource providers, customers, suppliers, alliance partners, and social and political actors. It argues that the corporation must be seen as an institution engaged in mobilizing resources to create wealth and benefits for all its stakeholders.
Entrepreneurship, Creativity & Organization
Cutting edge combination of text, Harvard cases, and readings. First text to examine entrepreneurship from behavioral and organizational perspectives.
Service Industries
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