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Service Automation in the Public Sector
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
Business Process Management: Blockchain and Robotic Process Automation Forum
This book constitutes the proceedings of the Blockchain and Robotic Process Automation (RPA) Forum which was held as part of the 18th International Conference on Business Process Management, BPM 2020. The conference was planned to take place in Seville, Spain, in September 2020. Due to the COVID-19 pandemic the conference took place virtually. The Blockchain Forum and the RPA Forum have in common that they are centered around an emerging and exciting technology. The blockchain is a sophisticated distributed ledger technology, while RPA software allows for mimicking human, repetitive actions. Each of these have the potential to fundamentally change how business processes are being orchestrated and executed in practice. The BPM community has embraced these technologies as objects of analysis, design, development, and evaluation. The 14 full plus one short paper presented in this volume were carefully reviewed and selected from a total of 28 submissions.
Business Process Management
This book constitutes the proceedings of the 18th International Conference on Business Process Management, BPM 2020, held in Seville, Spain, in September 2020. The conference was held virtually due to the COVID-19 pandemic. The 27 full papers included in this volume were carefully reviewed and selected from 125 submissions. Two full keynote papers are also included. The papers are organized in topical sections named: foundations; engineering; and management.
Business Process Management: Blockchain, Robotic Process Automation and Educators Forum
This book constitutes the proceedings of the BPM Forum held at the 21st International Conference on Business Process Management, BPM 2023, which took place in Utrecht, The Netherlands, in September 2023. The Blockchain Forum provided a platform for exploring and discussing innovative ideas on the intersection of BPM and blockchain technology. The RPA Forum focused on the use of the Robotic Process Automation (RPA) in the field of Business Process Management. The Educators Forum brought together educators within the BPM community for sharing resources to improve the practice of teaching BPM-related topics. The 18 full papers included in this volume were carefully reviewed and selected from a total of 39 submissions.
Tax and Technology
The challenges and opportunities of new technologies in the tax field Technological developments induced major reforms in the regulatory international and domestic tax landscapes as well as in the developments in the use of technology by tax administrations and taxpayers. New technology, especially the innovations in virtual asset-light cross-border business organizations, data analytics, service and process automation, on one hand, disrupted the well-established legal tax principles and rules and, on the other, stimulated informed data-driven and structured solutions in tax compliance. Technological advances affected nearly every area and each aspect of taxation: Direct tax regulations, ind...
Business Process Management Workshops
This book constitutes revised papers from the International Workshops held at the 18th International Conference on Business Process Management, BPM 2020, during September 13-18, 2020. The conference was planned to take place in Seville, Spain, but changed to an online format due to the COVID-19 pandemic. Papers from the following workshops are included: Workshop on Security and Privacy-Enhanced Business Process Management (SPBP 2020) Workshop on Social and Human Aspects of Business Process Management (BPMS2 2020) Workshop on Business Processes Meet the Internet-of Things (BP-Meet-IoT 2020) Workshop on Artificial Intelligence for Business Process Management (AI4BPM 2020) Workshop BPM in the Era of Digital Innovation and Transformation (BPMinDIT 2020) Workshop on Business Process Intelligence (BPI 2020) Workshop on Declarative, Decision and Hybrid Approaches to Processes (DEC2H 2020) Each of the seven workshops focused on particular aspects of business process management, either from a technical or from a domain perspective. Overall, after a thorough review process there were 28 full and 1 short paper selected from 53 submissions.
Business Process Management: Blockchain and Robotic Process Automation Forum
This book constitutes the proceedings of the Blockchain and RPA Forum, held as part of the 19th International Conference on Business Process Management, BPM 2021, which took place during September 6-10, 2021, in Rome, Italy. The Blockchain Forum and the RPA Forum have in common that they are centered around an emerging and exciting technology. The blockchain is a sophisticated distributed ledger technology, while RPA software allows for mimicking human, repetitive actions. Each of these have the potential to fundamentally change how business processes are being orchestrated and executed in practice. The 8 papers presented in this volume were carefully reviewed and selected from a total of 14 submissions.
Business Process Management Workshops
This book constitutes revised papers from the International Workshops held at the 19th International Conference on Business Process Management, BPM 2021, in Rome, Italy, during September 6-10, 2021. Papers from the following workshops are included: 5th International Workshop on Artificial Intelligence for Business Process Management (AI4BPM'21)17th International Workshop on Business Process Intelligence (BPI'21)1st International Workshop on BPM Governance for and Beyond DigitalTransformation (BPMGOV'21)1st International Workshop on Business Process Management and Routine Dynamics (BPM&RD'21)14th International Workshop on Social and Human Aspects of Business Process Management (BPMS2'21)9th International Workshop on DEClarative, DECision and Hybrid approaches to processes (DEC2H'21)5th International Workshop on Business Processes Meet the Internet-of-Things (BP-Meet-IoT'21)4th International Workshop on Security and Privacy-enhanced Business Process Management (SPBP'21) Each of the eight workshops focused on particular aspects of business process management. Overall, after a thorough review process, there were 31 full papers selected from a total of 60 submissions.
The Digital Transformation of Auditing and the Evolution of the Internal Audit
The main objective of this book is to provide both academics and practitioners with a global vision of the evolution of internal auditing in a fast-changing business landscape driven by digital transformation. Digital transformation has been first associated with the emergence and the development of new technologies (artificial intelligence, blockchain, cloud computing, data analytics, predictive analytics, robotic process automation, IOT, drones etc.). Beyond the technological dimensions, this transformation has several impacts on businesses, organizations and processes and raises several questions for auditing activities. This book explores how digitalization not only has an impact on the ...
Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum
This book constitutes the proceedings of the Blockchain, Robotic Process Management (RPA), and Central and Eastern Europe (CEE) Forum which were held as part of the 20th International Conference on Business Process Management, BPM 2022, which took place in Münster, Germany, during September 11-15, 2022. The Blockchain Forum is dealing with techniques for and applications of blockchains, distributed ledger technologies, and related topics. "The RPA Forum brings together researchers from various communities to discuss challenges, opportunities, and new ideas related to robotic process automation and its application to business processes in private and public sectors." The CEE Forum provides a discussion platform for BPM academics from Central and Eastern Europe to disseminate their research, compare results and share experiences. The 20 papers presented in this volume were carefully reviewed and selected from a total of 40 submissions.
