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How Work Gets Done
Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives: Learn how to identify the goals and drivers important to your organization and how to align these with key performance measures Understand how business strategies, business policies, and operational procedures need to be connected within a Business Process Architecture Know the basic building blocks of any business process - Inputs, Outputs, Guides, and Enablers Learn how to create a BPM Center of Excellence in your organization Acquire the skills to establish a BPM methodology addressing Enterprise-level, Process-Level, and Implementation-Level priorities Learn how to build a Process Competency Framework encompassing all BPM stakeholders Obtain the knowledge to improve a process step-by-step with easy to use techniques and templates such as swimlanes and flowcharts
After Action Review
Master the After Action Review (AAR) to improve the outcome of any personal or professional activity. From the beginning of time, humans have survived and thrived by learning from their experiences - both good and bad - and then tweaked their actions for better results next time. This continual quest for improvement stems from the difference between "what was" and "what could be." Even if we're not consciously aware of it, we're constantly seeking improvement in this very same way. If we turn to this analysis in a more intentional and methodical way, with an eye towards continuous improvement (CI), then next time around the outcomes can be more rewarding and desirable. After Action Review (A...
Business Process Change
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business. In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process impr...
Data Modeler's Workbench
A goldmine of valuable tools for data modelers! Data modelers render raw data-names, addresses, and salestotals, for instance-into information such as customer profiles andseasonal buying patterns that can be used for making criticalbusiness decisions. This book brings together thirty of the mosteffective tools for solving common modeling problems. The authorprovides an example of each tool and describes what it is, why itis needed, and how it is generally used to model data for bothdatabases and data warehouses, along with tips and warnings. Blanksample copies of all worksheets and checklists described areprovided in an appendix. Companion Web site features updates on the latest tools andtechniques, plus links to related sites offering automatedtools.
Virtual Teams
In the face of the COVID-19 virus, organizations large and small are shuttering offices and factories, requiring as much work as possible be done from peoples’ homes. The book draws on the insights of the author's earlier book, Lessons from Mars, providing a set of the powerful tools and exercises developed within the Mars Corporation to create high performance teams. These tools have been adapted for teams suddenly forced to work apart, in many cases for the first time. These simple secrets and tested techniques have been used by thousands of teams who know that creating a foundation of team identity and shared meaning makes them resilient, even in a time of crisis. The "Resilience Series" is the result of an intensive, collaborative effort of our authors in response to the 2020 coronavirus epidemic. Each volume offers expert advice for developing the practical, emotional and spiritual skills that you can master to become more resilient in a time of crisis.
Lessons from Mars
A unique insight into corporate team building within a global giant. Lessons from Mars challenges the prevailing orthodoxy of corporate team building and offers an alternative framework along with a set of tools and techniques. Based on the author's 20-plus years of experience working with teams and six years of research specifically on Mars teams, the book offers a unique view into this closely-held private company and how it has unlocked the power of collaboration. '...it turns out that while women are from Venus, valuable lessons in corporate management are from Mars, Inc.' Roy Sekoff, Founding Editor, The Huffington Post
White Space Revisited
When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and individual performance. Two decades later, White Space Revisited goes beyond a mere revision of that groundbreaking book and refocuses on the ultimate purpose of organizations, which is to create and sustain value.This book picks up where Improving Performance left off and shares what we have learned about process in the past 15 years since it was published and how the reader (primarily practition...
Taj Mahal Foxtrot
-An intimate look at a period of modern Indian history that has shaped the music of the subcontinent today -Features detailed sections on several important Indian and American jazz musicians, including Chic Chocolate, 'the Louis Armstrong of India'; and Teddy Weatherford In 1935, a violinist from Minnesota named Leon Abbey brought the first 'all negro' jazz band to Bombay, leaving behind a legacy that would last three decades. In a decade, swing found its way onto the streets of India. It influenced Hindi film music: the very soundtrack of Indian life. The optimism of jazz became an important element in the tunes that echoed the hopes of newly independent India. This book tells a story of In...
