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People Analytics
Discover powerful hidden social "levers" and networks within your company... then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how: Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress Quantifying the failure of marketing and customer servi...
Honest Signals
How understanding the signaling within social networks can change the way we make decisions, work with others, and manage organizations. How can you know when someone is bluffing? Paying attention? Genuinely interested? The answer, writes Alex Pentland in Honest Signals, is that subtle patterns in how we interact with other people reveal our attitudes toward them. These unconscious social signals are not just a back channel or a complement to our conscious language; they form a separate communication network. Biologically based “honest signaling,” evolved from ancient primate signaling mechanisms, offers an unmatched window into our intentions, goals, and values. If we understand this an...
Leading Hybrid Organisations
Hybrid working on a large scale arrived suddenly with the COVID-19 pandemic. And it’s here to stay. Going beyond the quick-fix solutions that emerged during the transition, this book takes a deeper, systems approach to leading a hybrid organisation to help managers understand the real, ‘beneath the surface’ issues in hybrid working. Established ways of managing everyday problems, such as workflow, communication and performance management, now seem inadequate when some members of staff are in the office and others are working remotely. In addition to day-to-day management tasks, there are also more complex challenges such as developing a cohesive team and organisational culture and a st...
Lyle, Lyle, Crocodile
Lyle is perfectly happy living with the Primms on East 88th St. until irritable Mr. Grumps next door changes all that.
The Leap
Best-selling author Ulrich Boser explores how we and the institutions we rely on have much to gain from emphasizing and rebuilding trust.
Bringers of Order
Wearable technology, including smartwatches, biometric trackers, and body cameras, are often touted as helpful tools that record, produce, and analyze data about daily life to improve our individual habits and health or to solve serious public issues. In this book, James N. Gilmore argues that these lofty promises mask forms of surveillance and power. Charting the implementation of wearables in areas of accessibility, health, sports, labor, law enforcement, and infrastructure, Gilmore demonstrates how these devices have been positioned as authoritative means for producing knowledge about human activity. Drawing on news reporting, advertising, film and television, company reports, and legal policies, he shows how this knowledge production reproduces three distinct modes of power: normalcy, surveillance, and solutionism. Bringers of Order empowers readers to examine the complicated ways our devices reshape how we think about our lives and our ethics and why we should resist companies analyzing our personal data.
Awakening the Management of Coworking Spaces
In Awakening the Management of Coworking Spaces, the chapter authors combine a scientific approach with managing implications, developing theoretic constructs, reporting qualitative and quantitative findings about challenges, potentials, effects, managerial solutions, and success stories.
The Employee Experience Advantage
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a ...
The Extended Mind
A bold new book reveals how we can tap the intelligence that exists beyond our brains--in our bodies, our surroundings, and our relationships Use your head. That's what we tell ourselves when facing a tricky problem or a difficult project. But a growing body of research indicates that we've got it exactly backwards. What we need to do, says acclaimed science writer Annie Murphy Paul, is think outside the brain. A host of "extra-neural" resources--the feelings and movements of our bodies, the physical spaces in which we learn and work, and the minds of those around us-- can help us focus more intently, comprehend more deeply, and create more imaginatively. The Extended Mind outlines the resea...
Organizational Behaviour
"Our target readers are students who are new to the social sciences and to the study of organizational behaviour. This is a core subject on most business and management degree, diploma and masters programmes. Accountants, architects, bankers, computer scientists, doctors, engineers, hoteliers, nurses, surveyors, teachers and other specialists, who have no background in social science, may find themselves studying organizational behaviour as part of their professional examination schemes"--
