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Digital Guest Experience
The experience of staying at a hotel will continue to radically change in the coming years. The guest is welcomed by robots and bypasses the traditional check-in with their smartphone. Augmented reality and beacons accompany him through the hotel, any missing utensils in room will be produced with a 3D printer. Nanotechnologies and biometric methods will be introduced into the hotel industry, as well as chatbots and holograms. Digital Guest Experience tools are an investment area within the digital value chain that should be reviewed and implemented by the hotel industry. Björn Radde explains how the guest journey has changed and describes the most important digital guest experience instruments for optimizing the hotel's engagement, as well as its impact on guest satisfaction and revenue.
Business Development
This reference book provides a compact overview of the increasingly important topic of Business Development. The author not only describes the role of the Business Development Manager with its tasks, but also shows how Business Development can be organizationally integrated into a company. In addition, a prototypical Business Development Process is specifically presented and explained using a case study. The second, revised and expanded edition of the reference book shows that crises can also be an opportunity, explains specific Key Performance Indicators (KPIs) for Business Development and describes new digital business models. In addition, the book was supplemented by a practical interview and quotes from business and science. The reference book helps everyone who is responsible for introducing or optimizing Business Development in the company or who wants to work in this area in the future.
Leading with empathy
Talking about feelings is on everyone's lips. This should be decisive for the economy of the future, promote corporate culture, enable New Work and bind employees. - But how? How can you give feelings a place without them taking up too much space? How can you work with groups in such a way that there is a clear structure and diversity is taken into account as well? Conduct clarification discussions so that lasting results are achieved? This book presents twelve methods for working with the Gefühlsmonster Cards. From communication with groups and teams to self-management to a tool for clarification discussions and performance reviews, each with examples and clearly structured instructions for use. Lilli Höch-Corona has been working as a mediator, coach and trainer for more than 20 years. Her passion lies in reaching an understanding. For this purpose she developed the Gefühlsmonster Cards in 1996. Since then, a variety of methods have been developed around this instrument, which make talking about feelings both easier and more effective. The Gefühlsmonster Cards are available in stores or as an online application on the author's homepage.
Growth Hacking LinkedInTM
More connections, more followers, more engagement and more visibility on LinkedIn. The professional social media network LinkedInTM is growing steadily and is becoming increasingly important as a platform for personal branding. This book is about how growth hacking can be used to give a personal brand a substantial and sustainable boost. In total 111 growth hacks for LinkedIn will help you to establish your personal brand and expand your own network. Many other tips and tricks explain how to share the right content and which software can help you to work effectively.
The true Walk
Are we all walking wrong? Yes, we literally have learned to march but not to walk. Are we human beings then the "missing link", that we are looking for? Yes, as heelwalkers we throw a shadow on the fact, that we are the ones that we are looking for: "The missing link" You'll be taken by the hand and gently led to find out for yourself how rewarding it can be to change from heeling to healing. - www.godo-impuls.com - UNESCO and WHO will soon be fighting about promoting GODO. They should both climb on the bandwagon! Phenomenally written. (Dr. med. Eberhard Meyer) *** GODO, the ballgait, the first health bug ... (Michael Scharping, Physiotherapist)
The Digital Mind of Tomorrow
No one knows but you. Our outdated social structure collapses in the digital age. We are ignorant of how technology affects us on a fundamental level. The downgrade of human intelligence is faster than the progress of machine intelligence. Modern thought and beliefs are misguided and powerless in a technology-dominated future. We are going through the most difficult change in history, with people and organizations of all kinds being overwhelmed by unprecedented levels of change and uncertainty. You've come across this book because you're an idealist looking for the meaning and purpose of all your actions. Welcome to the perfect place. Use this book to identify your hunches and expand your co...
Account Management Strategies in B2B Sales
This book provides employees and managers in sales with a clearly defined process for building sustainable business relationships along the account journey. Using a structured method, you will learn how to set yourself up for success right from the start, increase your competitiveness, increase market share and generate more sales. In B2B sales today, it's no longer primarily about just solving the customer's problems and winning as much of the customer's budget as possible. The decisive factor for success is that you ask your customer the right questions, understand his strategy in all facets and help him to achieve his goals with your offer - this is the only way to create a fruitful and long-term partnership at eye level. If you align your messages with these goals, you will generate tailored customer value, and the customer will have no choice but to accept your offer. This paradigm shift should make it easier for customers to buy, and it can be instrumental in helping account managers in B2B increase their sales over the long term. The book provides practical tools and a blueprint for salespeople to succeed and for managers to lead their teams with purpose.
Sometimes feelings are monsters
How do you feel? How do you feel after talking to your child, your coworker, your doctor? What do you do when feelings arise that you would rather not experience? We sometimes think it is more important to educate ourselves on a professional level than in being more ourselves and feeling safe in our inner experience. In this book the creator of the Gefühlsmonster® cards pleads for more engagement with one's own feelings, to put on the scientist's hat, so to speak, exploring one's own feelings. She shows that we can influence what we feel, that it is important to understand how our feelings work, and to have a toolbox ready for the challenging situations in our lives. The goal is to make yo...
KAIKAKU: Ups & Downs
Synopsis: To change, you have to leave your comfort zone. This is a very uncomfortable thought and an even more uncomfortable road to travel. Both the thought and the journey can cause long-lasting pain if procrastination takes the place of immediate action. Kaikaku (Japanese for 'radical change') is like slapping the face of someone who has fainted: they may have lost consciousness, but the sudden forceful impact can bring them back from a horrendous nightmare. In this book, the author describes how kaikaku is best applied to businesses, how crises can be prevented, and what to do if you have just dealt with a crisis and do not want to get into a new one anytime soon. True stories are used to illustrate the main topics of kaikaku and give an insight into proven problem-solving methods. Some of them might not be entirely legal in all countries, but a slap on the wrist and a 'don't do it again' might be all you get if you're caught out. Lean management is all about avoiding waste, so this book is concise and to the point – it avoids verbal diarrhoea so that the reader does not have to sift through the rubbish to get to the good stuff.
