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Model Railways Explained (Beyond the Beginning)
"My hobby has been model railways for many years, since I was given a Tri-ang Princess Elizabeth train set for Christmas as an eight-year-old schoolboy. Over the years I have gained much modelling knowledge from practical experience, and belonging to model railway clubs, quite apart from the wealth gained from working on the 'real thing' from a young post-school teenager through to my retirement. My first published book, The Newcomer's Guide to Model Railways (ISBN 987 1 85794 329 0) has I am told proved to be very popular and has given many readers a great helping hand in their hobby. So it has been deemed necessary that I should produce a second book, which would enhance the first without ...
10 Steps to Successful Customer Service
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction—Be Positive Step 6: Aggressively Solve Problems—the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer
Sales Chaos
What if chaos is good? What if random complexity is not the enemy, but a competitive asset instead? Could it be possible to thrive in the chaos, to actually harness it during your sales conversations? Sales Chaos is a groundbreaking book that outlines a new paradigm that applies the latest research and the scientific principles of chaos theory to the challenges facing today's sales professional. The result of this philosophy creates a whole new approach to business, one in which sales conversations are driven by relevance, not simple activity. It's called Agility Selling. Agility Selling is not a sales technique. Nor is it a sales process. While techniques and processes have value, Agility S...
The Glass Galleon
Steam power has brought many benefits to the citizens of Her Majesty’s Britannic Empire, but also enemies jealous of her supremacy. Several times her military might has been tested, and each time she has prevailed. But now with the warships and armed war-blimps of her old enemy massing in the North Sea, Britain is facing its greatest time of peril – warfare of an unprecedented scale is poised to be unleashed. The mysterious and black-hearted Olivia is behind the smuggling of guns and ammunition into London to fuel internal riots and aid invasion, but most importantly of all the theft of Britain’s ultra-secret stealth ship, codenamed Glass Galleon, with the death of all hands. With her plans coming to fruition why has she ordered a stealth-blimp be sent into the thick fog of a night-time London? Why would she need to kidnap Samuel and Clara, the children of a minor civil servant? Has it anything to do with what was seen by a transatlantic blimp that was blown off-course in the deepest North Atlantic Ocean? But what can she hope a myth can achieve against Britain’s Royal Navy?
Ascension
The World of Chrusion is not unlike our own. It shares threads of our past, woven into a vastly different tapestry. Here the chariots hover and knights still take to the field of battle. Amid tension between Avalon and Lyonesse, the Black Knights wage a personal campaign of vengeance. Haunted by the blood spilled to gain their rank, they struggle to withstand the treachery that surrounds them. Only the benevolence of the throne keeps the wolves at bay. Betrayed in their own home, the Black Knights must unravel the mystery of their betrayal before war consumes all they hold dear. When stripped of honor and betrayed by justice, what would you do?
Plymouth Sound
Plymouth Sound. Book One in the Plymouth Grey series. Plymouth. A city under siege. Only no-one knows it. Alex has come to see his grandfather but instead finds himself caught in an unearthly battle with an eerie smog-bound Plymouth as Ground-Zero. From the modern-day city to secrets from the Elizabethan era Alex discovers a Plymouth he never dreamed existed. To have any hope of surviving against the monsters hiding in the smog he must put his faith in a group of strangers who seem to know far more about his grandfather than he does. The Plymouth Grey. The first line of defence against paranormal threats affecting Plymouth. A group whose only link between the members is the mysterious Incan crystal pendants in the treasure Sir Francis Drake took when he attacked the Spanish treasure ships in the South Pacific Ocean. Their unique properties were only realised when he arrived back in Plymouth.Even today their uses are still largely unknown.
Deadman's Bay
The year is 1812, Europe is being torn up by the wars against Napoleon, the navies of independent America and Britain are harassing each other in the North Atlantic, and construction of the Breakwater – the Nations Great Endeavour – has begun in Plymouth Sound. But the Grey, the secret group that protects Plymouth from paranormal threats, have more important issues to deal with. One of which concerns a blue door, and the other has lots of tentacles and a bad attitude. Alan, the leader of the Grey, has given the task of training the Kraken to the Grey’s newest members – Horace (Mr Edwards) and Eugenie (Miss Hall). Unfortunately things aren’t going to plan. When a body washes up on the shore sparking fears of a murderer on the loose in Plymouth it becomes a race against time for the Grey to deal with the monster before it kills again. Or will they run out of chocolate first?
Grey's Revenge
Sometimes the monsters aren’t paranormal. Sir Malcolm Bradbury, Knight of the Realm and a man whose ambitious greed and avarice lets him destroy lives, is slowly taking control of the City of Plymouth leaving the dead bodies of his victims in his wake. The Plymouth Grey, the secret group protecting Plymouth against paranormal threats, know that they are the only people able to put a stop to his reign of terror. But how can they do so without calling unwanted attention upon themselves? Their plans take shape when a cargo ship arrives back in Plymouth, and its captain becomes a vital piece in the strangest horse race ever witnessed by Queen Victoria at the Chelson Meadow racecourse. But have the Grey done enough to defeat a human monster?
The Newcomer's Guide to Model Railways
Sections include: Selecting a suitable scale and gauge; Finding a home for the railway; Building the baseboard; Laying the track; Constructing the landscape; Electrics and control; Point operation; Panels, indications, and lighting, Digital Command Control; Maintenance and tools.
Park Science
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