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Human Factors and Voice Interactive Systems
Human Factors and Voice Interactive Systems highlights the importance of human factors in speech technologies and presents and demonstrates the use of human factors, principles, methods, techniques, and tools in the design of speech-enabled applications. Included is coverage of automatic speech recognition, synthetic speech, and interactive voice response systems. Some chapters are devoted to specific applications of speech technology, and other chapters are either issue-oriented or provide a comprehensive view of human factors knowledge and `lessons learned' in a specific applications area. This book places special emphasis on interactive voice response (IVR), devoting seven of its fourteen chapters to both speech-enabled and `traditional' touch-tone-based IVR applications. Other chapters emphasize speech recognition application development, natural language processing, synthetic speech, and the use of speech technology in assistive devices for people with disabilities to further the goal of universal access to information technology for all.
VoiceXML
A complete, hands-on guide to building Internet voice applications VoiceXML is rapidly becoming the de facto language standard for handling the transition from visual Web browsing to synthesized text-to-speech information access. This book provides Web designers, database managers, and systems designers with all the tools and templates they need to accomplish this transition in the least amount of time and at the lowest possible cost. Mark Miller walks readers step-by-step through ten real world applications-from statement of the problem through code examination, error checking, and deployment-to clearly demonstrate how to use currently available tools, techniques, and strategies for buildin...
Voice Interaction Design
From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream and are here to stay forever. Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research—in lexicography, conversation analysis, computational linguistics, and social psychology—author Randy Allen Harris outlines the principles of how people use language interactively, and illustrates every aspect of design work.In the first part of the book, Harris provides a thorough conceptual basis of langua...
The Elements of Voice First Style
If you're a new or experienced designer of conversational voice first experiences, this handy reference provides actionable answers to key aspects of eyes-busy, hands-busy, voice-only user interfaces. Designed as a companion to books about conversational voice design, this guide includes important details regarding eyes-free, hands-free, voice-only interfaces delivered by Amazon Echo, Google Nest, and a variety of in-car experiences. Authors Ahmed Bouzid and Weiye Ma provide far-field voice best practices and recommendations in a manner similar to The Elements of Style, the popular American English writing style guide. Like that book, The Elements of Voice First Style provides direct, succin...
Mobile Speech and Advanced Natural Language Solutions
"Mobile Speech and Advanced Natural Language Solutions" presents the discussion of the most recent advances in intelligent human-computer interaction, including fascinating new study findings on talk-in-interaction, which is the province of conversation analysis, a subfield in sociology/sociolinguistics, a new and emerging area in natural language understanding. Editors Amy Neustein and Judith A. Markowitz have recruited a talented group of contributors to introduce the next generation natural language technologies for practical speech processing applications that serve the consumer’s need for well-functioning natural language-driven personal assistants and other mobile devices, while also addressing business’ need for better functioning IVR-driven call centers that yield a more satisfying experience for the caller. This anthology is aimed at two distinct audiences: one consisting of speech engineers and system developers; the other comprised of linguists and cognitive scientists. The text builds on the experience and knowledge of each of these audiences by exposing them to the work of the other.
Designing Voice User Interfaces
Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it. Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great.Understand key VUI design concepts, including command-and-control and conversational systemsDecide if you should use an avatar or other visual representation with your VUIExplore speech recognition technology and its impact on your designTake your VUI above and beyond the basic exchange of informationLearn practical ways to test your VUI application with usersMonitor your app and learn how to quickly improve performanceGet real-world examples of VUIs for home assistants, smartwatches, and car systems
Practical Speech User Interface Design
Although speech is the most natural form of communication between humans, most people find using speech to communicate with machines anything but natural. Drawing from psychology, human-computer interaction, linguistics, and communication theory, Practical Speech User Interface Design provides a comprehensive yet concise survey of practical speech
Voice Enabling Web Applications
Developers can use the same technology to build both automated voice services as well as visual Web sites, and Ken Abbott shows how in this comprehensive introduction to the syntax, concepts and strategies relevant to VoiceXML.
