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Emotional Value
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Air Force Register
None
NIH Advisory Committees
"This publication presents in convenient form the authority, structure, functions, frequency of meetings, and membership of the NIH advisory committees." Arranged under Institute and Division served. Alphabetical indexes of public advisory groups and of members.
Supply Chain Management
This work presents a comprehensive model of supply chain management. Experienced executives from 20 companies clearly define supply chain management, identifying those factors that contribute to its effective implementation. They provide practical guidelines on how companies can manage supply chains, addressing the role of all the traditional business functions in supply chain management and suggest how the adoption of a supply chain management approach can affect business strategy and corporate performance.
Architecture and the Public Good
Why has explaining the value of the architecture profession proven so difficult? The architecture profession can be well-defended by demonstrating the public good which results from its protected practice. Although the book believes in this approach, this approach immediately raises the thorny questions of just who is the public, and what is its good? To answer these questions, to explain why the profession has done a poor job explaining itself, and to propose a fresh perspective are the challenges set out in this book. The book dissects the internal weaknesses and external forces which have prevented architects from asserting their value to the public, explains how the concept of the public is itself widely misunderstood, investigates the shifting boundaries of the public and private realms, and proposes a series of measures by which we can assess and improve an architectural work’s publicness. Through a renewed focus on the public good that everyday architects are capable of as a profession, the book charts an ultimately optimistic program for the architecture profession’s renewal.
Journal
Vols. for 1933-41, 1945 includes the Annual report of the director, 1933-40, 1944.
