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Culture is Everything
As organizational leaders and managers, we can successfully apply all of the Lean Six Sigma principles, quality ideas, and best practices we know and still fail because we have done so within a company culture utterly hostile to such endeavors. In this book, Jeff Veyera shows you how to diagnose your company’s culture in terms of its suitability for your preferred quality improvement approach and then offers guidance on how to either tailor your approach to that culture or change the culture to better suit your approach. If you’ve ever executed a brilliant initiative only to see it chewed up in the prevailing culture of your company, this book is your protection against such soul-crushing setbacks in the future.
The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition
This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQs Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: Historical perspectives relating to the evolution of particular aspects of ...
The Man In The Forest
Vincent, a musical prodigy, is caught up in a concert rivalry with a former student. He travels to Romania to settle the score, but what he discovers is the horrific true story behind the song his protégé wrote, “The Man in the Forest.” Supernatural phenomena and horrific sights abound, but the locals are tight-lipped about the mysterious goings-on. Can Vincent and his group upstage their rival, or will they fall prey to the curse of the man in the forest?
The Joy of Lean
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Mirror Image
After the death of her mom and graduating from nursing school, Jayla Stewart saw no reason to stay in North Carolina. The quiet and simple life she had enjoyed for so many years came to an abrupt halt after relocating to Atlanta, Georgia. She fi nally had a support system again, and it felt wonderful. Niecy, her friend of four years, was like a sister to her and encouraged her to relocate to Atlanta. She found a job at Riverside General and a house all in a matter of days. Packing up the U-Haul, Jayla sold the house she and her mother called home and headed for Atlanta. Just when she thought things couldnt get any better, she met the man of her dreams, and life was incredibly good. Almost ov...
Principles of Quality Costs
The last decade has seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both. The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.
