Welcome to our book review site go-pdf.online!
You may have to Search all our reviewed books and magazines, click the sign up button below to create a free account.
Jean Charles Decker
None
Priceless
Cora Tyler works at the Hotel Metronome in San Francisco, and shes always seeking to learn new things. A chance meeting on a train with an employee at a hotel in New York City, Ari, gives her the chance to share her business insights. Their lively discussion gets them both thinking about delivering excellent customer service. While Cora makes it point to focus on details such as remembering the names of guests, Ari admits that he usually cant even pronounce their names. Unlike Cora, the members of his team rarely try that hard to create what she calls customer delight. Cora and Ari chat extensively, and they stay in touch after their lively discussion. By joining them on their journey, youll learn how to: improve time management skills; communicate better in person and in writing; deliver service that exceeds expectations; handle and resolve customer complaints. Youll also learn the Ten Commandments of Business and discover the importance of managing the most important thing of all your attitude. When you do that, youll be on your way to turning your customers into evangelists, and that alone is Priceless.
Summary: P&G 99
The must-read summary of Charles Decker's book: "P&G 99: 99 Principles and Practices of Procter & Gamble's Success". This complete summary of the ideas from Charles Decker's book "P&G 99" shows that P&G's success doesn't happen by accident. Every year, the company spends more than $3 billion advertising and promoting its brands – more than any other company on earth. In his book, the author reveals the fundamental beliefs that lie at the heart of P&G's impressive success, including customer service, strategic thinking and brand building. This summary will provide you with an insight into one of the world's most successful companies and how you can adapt their processes to achieve success in your own company. Added-value of this summary: • Save time • Understand key concepts • Expand your business skills To learn more, read "P&G 99" and learn from the successes of one of the greatest companies.
Classic Case Studies in Psychology: Charles Decker: Natural born killer?: the case of the 'crocodile man'
"The human mind is both extraordinary and compelling. But this is more than a collection of case studies; it is a selection of stories that illustrate some of the most extreme forms of human behaviour. From the leader who convinced his followers to kill themselves to the man who lost his memory; from the boy who was brought up as a girl to the woman with several personalities, Geoff Rolls illustrates some of the most fundamental tenets of psychology. Each case study has provided invaluable insights for scholars and researchers, and amazed the public at large. Several have been the inspiration for works of fiction, for example the story of Kim Peek, the real Rain Man. This new edition feature...
