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$5 a Day
Even if you know nothing about investing, this book will show you how to achieve financial freedom starting with very little money, explaining investment strategies that most people think are only for the rich. Not a get-rich-quick manual for the dreamer, this step-by-step guide provides a comprehensive plan for long-term rewards. An excellent starting point for the novice investor, it includes hints on: -- Saving money painlessly -- Getting the same high interest rates as large investors -- Investment opportunities for the small investor -- Dealing with stocks, including preferred stocks -- International investing -- Participating in the precious metals market -- Keeping yourself informed about current developments -- Realizing your dream of financial freedom
How to Measure Service Quality & Customer Satisfaction
You've heard the buzzwords: service quality; quality improvement; customer satisfaction. You've seen the techniques: fishbone diagrams; flow charts; brainstorming. Never before have so many service quality and customer satisfaction techniques been gathered, efficiently organized, and clearly presented in a single volume. This unique guide takes you through the maze of measurement tools, explaining each with clarity using exhibits and examples. Parts I and II give an overview of what service quality is and how standard measurement techniques can actually mislead if used incorrectly. In Part III, Chakrapani uses his "P3D3" matrix to explain which tool works best for different measurement needs. Part IV describes how to measure customer satisfaction, and Parts V and VI tie it all together with a discussion of developing a philosophy of quality and an overview of how to apply the right tools to different measurement problems. This book is an excellent introduction to those who are new in the field, as well as an indispensable reference for veterans in service quality and customer satisfaction.
Canadian Who's Who 2003
Now in its 93rd year of publication this standard Canadian reference source contains comprehensive and authoritative biographical information on notable living Canadians. Those listed are carefully selected because of the positions they hold in Canadian society or because of the contribution they have made to life in Canada. entries are added each year to keep current with developing trends and issues in Canadian society. Included are outstanding Canadians from all walks of life: politics, media, academia, business, sports and the arts, from every area of human activity. memberships, creative works, honours and awards and full addresses. Of use to researchers, students, media, business, government and schools it is a useful source of general knowledge.
Managing Customers as Investments
Linking customer lifetime value to business value, powerful techniques for both executives and investors.
Geographic Information
Bringing producer and consumer debates together, Geographic Information: Value, Pricing, Production, and Consumption provides a coherent perspective on what have become emotional and territorial issues of IPR protection and liberation. This book addresses a range of issues relating to GI, from its definition, purpose, and use to how GI affects indi
Women in Sport
The participation of women in sports, whether it be professional or amateur, has increased dramatically over the past 20 years. The anatomy and physiology of the female athlete is unique and it is these aspects which are covered in this new volume in the Encyclopaedia of Sports Medicine. Women in Sport provides and invaluable reference for those who deal with sportswomen of all abilities, both on a clinical and research level.
Practical Applications in Sports Nutrition
Revised and updated to keep pace with the growing changes in the field, the Fourth Edition of Practical Applications in Sports Nutrition provides students and practitioners with the latest sports nutrition information and dietary practices, and prepares them to assist athletes and fitness enthusiasts in achieving their personal performance goals. Early chapters provide an introduction to sports nutrition and give a thorough explanation of macronutrients, micronutrients, and water and their relation to athletic performance. Later chapters focus on the practical and applied aspects of sports nutrition including behavior change through consultations and weight management. Chapter 15 targets the...
