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Your Call Is (Not That) Important to Us
Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on...
Our Mothers' War
Our Mothers' War is a stunning and unprecedented portrait of women during World War II, a war that forever transformed the way women participate in American society. Never before has the vast range of women's experiences during this pivotal era been brought together in one book. Now, Our Mothers' War re-creates what American women from all walks of life were doing and thinking, on the home front and abroad. These heartwarming and sometimes heartbreaking accounts of the women we have known as mothers, aunts, and grandmothers reveal facets of their lives that have usually remained unmentioned and unappreciated. Our Mothers' War gives center stage to one of WWII's most essential fighting forces: the women of America, whose extraordinary bravery, strength, and humanity shine through on every page.
Healing Stories
With over 500 hand-picked titles, Healing Stories recommends carefully selected books essential for any adult looking to help children cope with their growing pains through reading. Annotated with helpful commentary, these titles cover everything from kids' everyday trials (losing baby teeth, starting school, having a bad day) to more emotionally stressful events (death of a pet, moving, illness), giving adults all the information they need to choose the right books. Also features useful tips to make reading fun and helpful for both adults and children. For more information, visit the Healing Stories Web site.
Breastfeeding and Media
This book centers on the role of media in shaping public perceptions of breastfeeding. Drawing from magazines, doctors’ office materials, parenting books, television, websites, and other media outlets, Katherine A. Foss explores how historical and contemporary media often undermine breastfeeding efforts with formula marketing and narrow portrayals of nursing women and their experiences. Foss argues that the media’s messages play an integral role in setting the standard of public knowledge and attitudes toward breastfeeding, as she traces shifting public perceptions of breastfeeding and their corresponding media constructions from the development of commercial formula through contemporary times. This analysis demonstrates how attributions of blame have negatively impacted public health approaches to breastfeeding, thus confronting the misperception that breastfeeding, and the failure to breastfeed, rests solely on the responsibility of an individual mother.
A to Zoo
Presents a guide to nearly 27,000 children's oicture book titles grouped in over 1,200 subjects and indexed by author, title, and illustrator.
Food Groups
Are your students hungry for information about healthy eating? This appealing new series contains appetizing photographs, easy-to-read Spanish text, and helpful food pyramid diagrams to teach students how to plan a sound diet. These books are sure to feed the minds of new readers with healthy information about the food groups.
What Baby Needs
When a family brings a new baby home, there are many changes. Older siblings may find it hard to understand the needs of the new baby, as well as the demands placed on mom and dad. Based on the attachment-parenting theories of the foremost authorities on parenting and childcare, William Sears, M.D., and Martha Sears, R.N., this book clearly explains baby's needs. The text emphasizes how siblings can be helpers to both baby and parents, while forging their own relationships with "their baby," and outlines the positive aspects of being an older girl or boy. Here is a warm, insightful book that will help the whole family joyously and lovingly welcome the newest member into their lives.
Teaching Children about Sex: Using the Temple as Your Guide
It’s time for “the talk.” Teach your children the truth about sexual intimacy in a world of shifting values and ideas. With expert advice and age-appropriate wording, you learn how to use the temple as a beautiful analogy to discuss with your kids the sacred subject of sex. Timely and clear, this book is a must-read for parents, teachers, and leaders.
Mothering Magazine's Having a Baby, Naturally
For more than twenty-five years, Mothering magazine has captured an audience of educated women who appreciate its "we'll inform, you choose" approach to parenting. Having a Baby, Naturally reflects this spirit with straightforward, uncensored information about pregnancy and childbirth, addressing common concerns and questions in a compassionate, nonjudgmental style. Written by Peggy O'Mara, the longtime publisher, editor, and owner of Mothering magazine, it synthesizes the best theories and safest practices used in natural childbirth, including recommendations from the World Health Organization, the American Academy of Pediatrics, and the American College of Obstetricians and Gynecologists. ...
