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Customer Astonishment
Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about. In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is to strike with awe and wonder. Author Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team. Discover the Power of WOW, which is necessary to positively astonish those who depend on you. Set your own mark for world-class customer care.
Positive Conflict
POSITIVE CONFLICT goes beyond handling workplace conflict; its premise is that conflict is often a sign that creative energy is about to be unleashed. There is positive power inside opposition, just as with the fusion of atoms. When opposing ideas are openly explored, a breakthrough in thinking can occur, which can reveal more comprehensive solutions. And the coming together of these once-opposing forces multiplies the potential for success. If we look past a win-lose mentality, we will see that the flip side of opposition is the opportunity for discovery and innovation. And in business today, we need leaders who can reconcile the seeming exclusivity of competing ideas and fuse them for new and better results.
Summary: Leverage
The must-read summary of Darby Checketts' book: "Leverage: How to Create Your Own "Tipping Points" in Business and in Life". This complete summary of the ideas from Darby Checketts' book "Leverage" proposes an intriguing and ultimately convincing argument: at the focal point of every problem there is always a lever. If you identify that lever correctly and then apply it intelligently, every problem that arises can be solved. In this book, the author provides the reader with a list of personal levers that they can develop and states the importance of the five key areas of life: family, community, career, hobbies and personal development. This summary offers a motivating and exciting blueprint for the most effective ways to gain more from your career, and your life as a whole. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "Leverage" and start getting the most out of everything that you do.
The New American Prosperity
Reinventing the American Dream Americans and others have historically been inspired by the idea of the American Dream. And now, for so many, the rough landing at end of the first decade of the 21st century has evoked fear and anxiety. We have discovered that the notion of Rich and Famous can turn out to be an inflated bubble of false ambition leading to a burst of disappointment. American prosperity will return. As we learn from what we are experiencing, we will redefine success in practical and meaningful terms that will erase fear and restore our confidence and determination to move forward. "The New American Prosperity" is a collection of 39 thought-provoking, moving essays by Darby Checketts with a common theme of redefining success as Smart and Happy versus Rich and Famous. His commitment is to assist you, your loved ones and your friends in meeting life's challenges in a way that demonstrates how Smart you are and how Happy you are determined to be.
Leverage
Checketts takes readers to memorable places, introduces them to fascinating personalities, and explores situations that illustrate the power of leverage. Twenty-five keys to greater leverage for leadership in business and success in life are also discussed.
