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Transforming Field and Service Operations
The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised. Scholars of organisation change ...
An Anthology of Theories and Models of Design
While investigations into both theories and models has remained a major strand of engineering design research, current literature sorely lacks a reference book that provides a comprehensive and up-to-date anthology of theories and models, and their philosophical and empirical underpinnings; An Anthology of Theories and Models of Design fills this gap. The text collects the expert views of an international authorship, covering: · significant theories in engineering design, including CK theory, domain theory, and the theory of technical systems; · current models of design, from a function behavior structure model to an integrated model; · important empirical research findings from studies into design; and · philosophical underpinnings of design itself. For educators and researchers in engineering design, An Anthology of Theories and Models of Design gives access to in-depth coverage of theoretical and empirical developments in this area; for practitioners, the book will provide exposure to theoretical and empirical foundations to methods and tools that are currently practiced as well as those in the process of development.
Handbook of Engineering Systems Design
This handbook charts the new engineering paradigm of engineering systems. It brings together contributions from leading thinkers in the field and discusses the design, management and enabling policy of engineering systems. It contains explorations of core themes including technical and (socio-) organisational complexity, human behaviour and uncertainty. The text includes chapters on the education of future engineers, the way in which interventions can be designed, and presents a look to the future. This book follows the emergence of engineering systems, a new engineering paradigm that will help solve truly global challenges. This global approach is characterised by complex sociotechnical sys...
ICoRD'13
This book showcases over 100 cutting-edge research papers from the 4th International Conference on Research into Design (ICoRD’13) – the largest in India in this area – written by eminent researchers from over 20 countries, on the design process, methods and tools, for supporting global product development (GPD). The special features of the book are the variety of insights into the GPD process, and the host of methods and tools at the cutting edge of all major areas of design research for its support. The main benefit of this book for researchers in engineering design and GPD are access to the latest quality research in this area; for practitioners and educators, it is exposure to an empirically validated suite of methods and tools that can be taught and practiced.
Research in Interactive Design (Vol. 3)
This book provides an accurate overview of the recent research or industrial application in interactive design. The different arguments, taken from the international conference Virtual Concept 2005, will provide the reader with some advanced solutions concerning new methods and tools by discussing modelling techniques, design solution space exploration and interactive process organization.
