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Told in a series of interviews with Sir David Willcocks and rounded out with reflections from a role-call of eminent composers, musicians, and friends, this book presents a portrait of a highly gifted musician whose leadership, decency, and humanity have inspired countless singers to follow his example and live a life in music.
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Firms are continually seeking new ways to forge close relationships with their most valuable customers. With recent advances in networking and database management, firms have both the motivation and the means for improving their Customer Relationship Management (CRM) strategies. This book focuses on the actuality of implementing CRM. It is about the organization's ability to provide a seamless and personalized experience to each customer rather than a transactional or product-focused approach where the future of the relationship is not an over-riding consideration. This book connects CRM systems implementation with organizational change for the first time. It looks into the factors that dist...
The sound of the choir of King's College, Cambridge - its voices perfectly blended, its emotions restrained, its impact sublime - has become famous all over the world, and for many, the distillation of a particular kind of Englishness. This is especially so at Christmas time, with the broadcast of the Festival of Nine Lessons and Carols, whose centenary is celebrated this year. How did this small band of men and boys in a famous fenland town in England come to sing in the extraordinary way they did in the twentieth and early twenty-first centuries? It has been widely assumed that the King's style essentially continues an English choral tradition inherited directly from the Middle Ages. In th...
Derived from well proven teaching material this book will provide essential reading for students taking the core subject of Information Management. The new Oxford MBA has only recently agreed Information Management as a core subject but it is already an integral part of the MBA course in other business schools. The Oxford Institute of Information Management has for many years provided an IM input for the MBA and executive courses at Templeton College. The various teaching modules, sixteen in all, constitute a significant part of the MBA course, all of which have been taught and refined over the last few years. Conveniently they form the chapters for the book.
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A rounded portrait of the Royal College of Music, investigating its educational and cultural impact on music and musical life.
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