Welcome to our book review site go-pdf.online!
You may have to Search all our reviewed books and magazines, click the sign up button below to create a free account.
CallCenter Management by the Numbers
Annotation With the emergence of the callcenter as a mission-critical part of the corporate customer service strategy, management of the callcenter has moved from a reactive "fire-fighting" style to a more proactive tactical style of professional management. Measurements drive behavior, and "you get what you measure and reward." The primary purpose of this book is to provide new professional callcenter managers with a methodology for "managing their callcenter by the numbers."
Listening to the Voice of the Customer
Listening to the Voice of the Customer is the only how-to manual that takes you step-by-step through the design, implementation and analysis of a customer satisfaction measurement program. In it you will learn: How to develop a customer satisfaction measurement program that provides the information you need to increase customer retention and profits. How to select the best survey method. Includes the pros, cons, and costs of telephone, mail, and in-person interviews, and computer-assisted surveys. How to select the right sample size for your survey, and avoid biases for truly significant results. How to increase your survey response rates: survey methods, timing, incentives and more. How to ...
Survey Pain Relief
Anyone who has ever been tasked with gathering and analyzing customer data has no doubt felt the pain associated with the magnitude of that responsibility especially when you're asked to take action without having believable customer intelligence. Relax. The doctors are here to ease your pain. In Survey Pain Relief, Dr. Jodie Monger and Dr. Debra Perkins offer an insightful, user-friendly overview of the science of research, dispel common misconceptions about the validity of widely publicized research methods, explain the sources and risks of survey malpractice and how to avoid it, and reveal how to transform customer insights into action by offering concrete examples of how to properly conduct survey research that will yield valid, interpretable results that can be communicated to executives, operations management, supervisors and frontline staff]] and save billions!
The Haymon Family of Central Louisiana
Henry Haymon was born in about 1790. He married Rebecca in about 1819. They lived in Vernon Parish, Louisiana and they had eight children. Henry died in 1860. Descendants and relatives lived mainly in Louisiana and Texas. Includes Brack, Brister, Brown, Calhoun, Chaney, Craft, Cryer, Gill, Gordy, Hagan, Halderman, Jeter, Locke, Mayo, McKee, Monk, Nash, Perkins, Scarber, Swain, Watson, Woods and related families.
Finding Debra Sue
Finding Debra Sue is the story of a woman who was determined to forget the pain of her childhood. When tragedy strikes, heaped on top of too many mishaps that came over the years, it takes a toll that sends her into an emotional free fall. In the midst of her crisis, she turns to face her childhood for the first time. As a process of healing she committed to write her story, and learn the lessons her life had to teach. Yet in revealing herself she remained reticent, and needed a place to start. An unexpected gift, a set of diaries and correspondence, allowed the exploration of her deeper family history, and gave her the narrative she sorely needed. At times heartbreaking, Finding Debra Sue is a testament to trusting life's journey.
