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Don Hale's fight to clear Stephen Downing of murder, and the trail of clues the authorities want to hide. In 1973, a woman was brutally murdered in a graveyard in a picturesque market town. Stephen Downing, aged seventeen but with the mental age of eleven, was working as a gardener in the graveyard. He was charged with the crime and served 27 years in prison. Six years ago, Don Hale, the editor of the local newspaper, began his own investigation into the murder. This is the story of one man trapped in a web of evil, and of another's courageous fight to free him.
This little book is full of stories about people and businesses that cause customers to fall in love--tales brought together in order that they may serve as an inspiration to raise standards of customer service throughout the U.K.
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“How do you feel, Diana?” asked the young lady. “I dunno,” Diana mumbled under her breath, “I don’t know how to explain it.” The young lady gently rested her hand over Diana’s shoulder, “Try.” A voice inside Diana told her to stop. Diana looked at the young lady. Her hazel eyes glittering in the sunlight gave Diana some hope. “I-” Diana paused. She watched the breeze play with the young lady’s hair. “Mhm, go on,” she smiled as she scribbled red ink all over her paper. Diana gave a weak smile, “It’s a weird feeling. It’s like having a big smile with one toothache. It is difficult to smile with pain. No one can see it, but I can feel it. Diana took another pause as she listened to the voice inside her, telling her to stop. The young lady focused her eyes on Diana’s, “Go on you’re doing great,” Diana shook her head, “As soon as I get rid of that dreadful toothache, I feel much relief. It also feels weird not having a tooth in that place anymore, but it gives me a feeling of comfort and freedom. I broke the chains.”