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The revolutionary handbook that is actually two books in one! Break down we vs. they beliefs and behaviors while encouraging new levels of understanding, empathy, and cooperation. Use this popular one-of-a-kind book to help everyone as they focus on achieving the organizations mission in a values-based way.
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This book is about getting rid of the excess mental baggage you carry around in your brain and forget counterproductive ideas, practices, and habits so you can become a more successful leader.
special edition of our most popular handbook (over 1 million in print) - designed specifically for the healthcare industry! Close the gap between those who manage the business side of healthcare and the "front line who work in the clinical and support arenas!" This revolutionary two-books-in-one resource will help you break down "we vs. they" beliefs and behaviors while encouraging new levels of understanding, cooperation, and trust between employees and managers. Use this one-of-a-kind book to bring everyone together as they focus on the shared goal of providing high quality patient care. It's a "must read" for everyone who works in healthcare or a related industry!
Describes five key steps for addressing employee performance issues and achieving better outcomes.