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Customer Relationship Management in the Financial Industry
  • Language: en
  • Pages: 187

Customer Relationship Management in the Financial Industry

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizatio...

Enterprise Applications and Services in the Finance Industry
  • Language: en
  • Pages: 202

Enterprise Applications and Services in the Finance Industry

This book contains the revised papers of the 3rd International Workshop on Enterprise Applications and Services in the Finance Industry, FinanceCom 2007. It covers innovative applications of novel technology in banking and finance.

Customer Relationship Management
  • Language: en
  • Pages: 177

Customer Relationship Management

Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.

The Past and Future of Information Systems: 1976 -2006 and Beyond
  • Language: en
  • Pages: 266

The Past and Future of Information Systems: 1976 -2006 and Beyond

  • Type: Book
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  • Published: 2006-11-30
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  • Publisher: Springer

The International Federation for Information Processing (IFIP) is a non-profit umbrella organization for national societies working in the field of information processing. It was founded in 1960 under the auspices of UNESCO. It is organized into several technical committees. This book represents the proceedings of the 2006 conference of technical committee 8 (TC8), which covers the field of information systems. This conference formed part of IFIP's World Computer Congress in Chile. The occasion celebrated the 30th anniversary of IFIP TC8 by looking at the past, present and future of information systems. The proceedings reflect not only the breadth and depth of the work of TC8, but also the i...

Report
  • Language: en
  • Pages: 2172

Report

  • Type: Book
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  • Published: Unknown
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  • Publisher: Unknown

None

Enterprise Applications, Markets and Services in the Finance Industry
  • Language: en
  • Pages: 195

Enterprise Applications, Markets and Services in the Finance Industry

  • Type: Book
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  • Published: 2019-05-17
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  • Publisher: Springer

This book constitutes revised selected papers from the 9th International Workshop on Enterprise Applications, Markets and Services in the Finance Industry, FinanceCom 2018, held in Manchester, UK, in June 2018. The 11 papers presented in this volume were carefully reviewed and selected from 18 submissions. They were organized in topical sections named: financial innovation; market data analytics; and semantic modelling.

Report
  • Language: en
  • Pages: 2322

Report

  • Type: Book
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  • Published: 1958
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  • Publisher: Unknown

None

Emerging Technologies and Information Systems for the Knowledge Society
  • Language: en
  • Pages: 603

Emerging Technologies and Information Systems for the Knowledge Society

  • Type: Book
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  • Published: 2008-09-20
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  • Publisher: Springer

It is a great pleasure to share with you the Springer LNCS proceedings of the First World Summit on the Knowledge Society - WSKS 2008 that was organized by the Open Research Society, NGO, http://www.open-knowledge-society.org, and took place in the American College of Greece, http://www.acg.gr, during September 24–27, 2008, in Athens, Greece. The World Summit on the Knowledge Society Series is an international attempt to promote a dialogue on the main aspects of a knowledge society toward a better world for all based on knowledge and learning. The WSKS Series brings together academics, people from industry, policy makers, politicians, government officers and active citizens to look at the ...

The Internationalisation Maturity of the Firm
  • Language: en
  • Pages: 186

The Internationalisation Maturity of the Firm

In the 21st century, even small firms can reach customers located in different, often remote, parts of the world. In fact, internationalisation has become a common phenomenon that affects the majority of companies worldwide. Recent research emphasises that there are numerous determinants of a company’s competitive advantage in the international business environment, including product quality, price, and market knowledge. Much less attention, however, has been paid to the role of business relationships. The task of determining the impact of business relationships on performance poses a considerable challenge. In the book, business relationships are operationalised by a set of characteristic...

Enterprise Applications and Services in the Finance Industry
  • Language: en
  • Pages: 139

Enterprise Applications and Services in the Finance Industry

  • Type: Book
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  • Published: 2016-01-21
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  • Publisher: Springer

This book constitutes the proceedings of the 7th International Workshop on Enterprise Applications and Services in the Finance Industry, FinanceCom 2014, held in Sydney, Australia, on December 12, 2014. The workshop spans multiple disciplines, including technical, service, economic, sociological, and behavioral sciences. It reflects on technologically enabled opportunities, implications, and changes due to the introduction of new business models or regulations related to the financial services industry and the financial markets. The nine papers presented were carefully reviewed and selected from numerous submissions.