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The Prince of Midnight
A lady desiring vengeance seeks a highwayman’s help in this tale by an author whose novels are “the gold standard in historical romance” (Lisa Kleypas). Lady Leigh Strachan’s father governed the town of Felchester—until a religious zealot murdered her family and turned the village into hell on Earth. Now, there is room in her heart for only one thing: revenge. Leigh plans to kill her father’s murderer once she learns to aim a pistol, slash a sword, and ride a horse. She seeks out the Prince of Midnight, a legendary highwayman exiled to France, as her choice of tutors. But the man she finds in a crumbling French castle is no hero. Half deaf and suffering from vertigo, S. T. Maitla...
Five Stars
Master the art of persuasion with Five Stars, from the bestselling author of Talk Like Ted, Carmine Gallo. 'An easy-to-read and practical journey through personal development' – Financial Times (Business Book of the Month) Communication coach Carmine Gallo breaks down how to apply Aristotle’s formula of persuasion to inspire contemporary audiences. As the nature of work changes, and technology carries things across the globe in a moment, communication skills become more valuable – not less. Gallo interviews neuroscientists, economists, historians, billionaires, and business leaders of companies like Google, Nike, and Airbnb to show first-hand how they use their words to captivate your ...
Five Star Service, One Star Budget
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I ...
Five Star Billionaire
In the Man Booker prize-longlisted ‘Five Star Billionaire’ Tash Aw charts the overlapping lives of migrant Malaysian workers, forging lives for themselves in sprawling Shanghai.
5-Star Life
Allow Adversity to Refine You, Not Define You "[Britney Ruby Miller] is a change agent who brings the possibility of transformation to all those she leads and influences. From hostess to CEO, Britney leads with courage and humility and impacts the lives of her employees, family members, community, and beyond." —Ford Taylor, Founder, Transformational Leadership Crisis rarely comes with a warning. When blindsided by trauma, betrayal, or soul-crushing news, it’s natural to want to give up. Is it possible to rise above calamity and even thrive despite the turmoil? Britney Ruby Miller, entrepreneur and CEO of a nationally ranked, family-owned restaurant group, says yes, it absolutely is. Havi...
Exceptional Service, Exceptional Profit
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that mi...
Nonprofit Crowdfunding Explained
Right now, we're in the middle of a historic shift in charitable giving behavior. The rules of nonprofit fundraising are being re-written as we speak. With the emergence of social media, smartphones, and the web, opportunities for budding nonprofits are finally opening up. What were once tried and true methods to engage donors are quickly becoming archaic and ineffective. Believe it or not, you are living in the golden age of fundraising. A handful of nonprofits have caught on and are absolutely crushing it online. They've harnessed the power of technology to run massive online giving campaigns and reach thousands of supporters across the web. It's a complete no-brainer, but not everyone rea...
The Five Star Church
Ever wonder how a restaurant or hotel earns a five-star rating? Is it the people? The location? The service? In most cases, it is all of this and more. Why should your church be any different? The Five Star Church reveals how you can pursue Christian excellence and uphold the Lord's command to "honor one another above yourselves" (Romans 12:10). It contains tips, tools and the inspiration you need to build a top-quality church that people will flock to and participate in. Now matter how small your ministry or budget, God can use your church effectively to make everyone there feel welcome and cared for - the marks of a five-star church!
The Five-Star Review
Quill Pen Ink Publishing presents The Five-Star Review: A Collection of Cat Ellington’s Top-Rated Book Reviews from 1981-2021. Spanning 40 years of Cat Ellington’s work as a critic of literature, the reference features an alphabetized list highlighting all of her five-star reviews composed throughout that time. Part of the Cat Ellington Literary Collection, this stand-alone selection is an excellent read for both reviewers and book lovers alike.
Rock Bottom Girl
From the New York Times and USA Today bestselling author of Things We Never Got Over "You may be faking the relationship, but you're not faking the orgasms." Downsized, broke, and dumped, 38-year-old Marley sneaks home to her childhood bedroom in the town she couldn't wait to escape twenty years ago. Not much has changed in Culpepper. The cool kids are still cool. Now they just own car dealerships and live in McMansions next door. Oh, and the whole town is still talking about that Homecoming she ruined her senior year. Desperate for a new start, Marley accepts a temporary teaching position. Can the girl banned from all future Culpepper High Homecomings keep the losing-est girls soccer team i...
