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Manajemen Pemasaran: Teori dan Strategi
Buku "Manajemen Pemasaran: Teori dan Strategi" adalah panduan lengkap yang menggali jauh tentang konsep-konsep inti dalam dunia pemasaran, mulai dari pendekatan tradisional hingga era digital saat ini. Buku ini membahas Definisi Pemasaran Tradisional dan menyoroti tantangan yang dihadapi serta keterbatasan yang melekat dalam pendekatan konvensional. Dengan fokus pada Perubahan Lingkungan Bisnis dan Perilaku Konsumen, pembaca diperkenalkan pada bagaimana transformasi digital telah mengubah lanskap pemasaran secara menyeluruh. Pengenalan terhadap Transformasi Digital dalam Pemasaran memberikan pemahaman mendalam tentang peran teknologi dalam menciptakan pengalaman pelanggan yang unik dan memuaskan. Selanjutnya, buku ini menjelaskan pentingnya Data-Driven Marketing, Strategi Pemasaran Konten, dan pemanfaatan Platform Media Sosial Terkemuka sebagai elemen kunci dalam merumuskan strategi pemasaran yang sukses di era digital. Dengan pendekatan yang jelas dan praktis, buku ini tidak hanya menjadi sumber daya berharga bagi profesional pemasaran, tetapi juga bagi mahasiswa yang tertarik untuk memahami dinamika terkini dalam dunia pemasaran modern.
Managing Customer Experience and Relationships
Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world's leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to "treat different customers differently." This latest edition adds new material including: How to manage the mass-customization principles that drive digit...
Marketing 5.0
Rediscover the fundamentals of marketing from the best in the business In Marketing 5.0, the celebrated promoter of the “Four P’s of Marketing,” Philip Kotler, explains how marketers can use technology to address customers’ needs and make a difference in the world. In a new age when marketers are struggling with the digital transformation of business and the changing behavior of customers, this book provides marketers with a way to integrate technological and business model evolution with the dramatic shifts in consumer behavior that have happened in the last decade. Following the pattern presented in his bestselling Marketing X.0 series, Philip Kotler covers the crucial topics neces...
Experience Marketing
Experience Marketing examines a new and exciting concept that is of interest to academics and marketing practitioners who have come to realize that understanding how consumers experience brands, and how to provide appealing brand experiences for them, is critical for differentiating their offerings in a competitive marketplace. Understanding consumer experiences is a core task for consumer research, but consumer and marketing research on experience is still emerging. Experience Marketing reviews and discusses experience research conducted in various disciplines and in sub-disciplines of marketing. The author begins with an exploration of the experience concept itself. What do we mean by "exp...
Transitioning to a Green Economy
While the term ‘green economy’ has been widely used at the international level, very little information exists about what the concept looks like in practice. What are the policies required? What are the challenges of implementation at national level? This book contains case studies from eight small states who have committed publicly to greening their economies: Botswana, Grenada, Guyana, Jamaica, Mauritius, Nauru, Samoa and Seychelles. It provides insights into the success of various initiatives and highlights how small states themselves are making practical progress on a green economy approach.
Stakeholder Management and Social Responsibility
The main objective of this book is to provide an innovative set of concepts and tools regarding company management, internal and external stakeholders and social responsibilities, reflecting the necessities and opportunities generated by the digital transformation, the transition to a knowledge-based economy, and the COVID-19 crisis. The book, based on a holistic vision and contextual approach of business, contributes to the development of company management and stakeholder and social responsibility theories and practices, being structured in 12 chapters. The original company management vision, approaches, and tools are based on three pillars: a new "manager–relevant stakeholder" rather th...
Sustainability Marketing
Sustainability Marketing: New directions and practices explores how a customer's desire for sustainable products can form a part of new marketing strategies. Sustainability Marketing provides solutions to scholars, marketers and decision makers aiming to gain an advantage in businesses where sustainability is increasingly prioritised.
The Experience Economy
This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.
Customer Behavior
This is a book about the behaviour of customers around the world. Comprehensive in its coverage and managerial in its focus, the book dwells on the traditional issues in the field, and then extends them to emerging topics.
Experiential Marketing
Engaging, enlightening, provocative, and sensational are the words people use to describe compelling experiences and these words also describe this extraordinary book by Bernd Schmitt. Moving beyond traditional "features-and-benefits" marketing, Schmitt presents a revolutionary approach to marketing for the branding and information age. Schmitt shows how managers can create holistic experiences for their customers through brands that provide sensory, affective, and creative associations as well as lifestyle marketing and social identity campaigns. In this masterful handbook of tools and techniques, Schmitt presents a battery of business cases to show how cutting-edge companies use "experienc...
